Product Support Intern (May Co-op or Internship Opportunity 4 Months)

Our Story & Purpose:

Vancityis a member-owned credit union built on the principles of inclusion social justice and community impact. Since 1946weveworked to challenge the status quo break down barriers and build a moreequitablefuture. With bold commitmentsincluding becoming net-zero by 2040 across all mortgages and loanswe are championing financial resilience climate action and belongingforour members and communities.

As the largest private sector Living Wage Employer in Canada and home to a team of 2300 passionate employeesVancityoffers competitive rewards and benefits diverse career pathways and the opportunity to be part of something bigger.

The Opportunity:

Werelooking for aninternto join ourVisa teamfor a 4-month Visa Product teamis responsible forsupporting and evolving Visa card products to meetmemberand business team works closely withcross-functional teams such asbut not limited totechnology operations marketing andchangepartners to deliverretail and business credit will report to Manager.

A typical day would involve:

• Supportingdelivery activitiesandproduct planningforVisarelatedproductsand capabilities includingcompetitiveresearch analysis and documentation

• Helpingmaintainproduct backlogs roadmaps requirements and action items under the guidance of product managers

• Assistingwith product lifecycle activities such as discovery requirements documentation launch preparation and postlaunch reviews

• Coordinatingwith technology business and operations partners to track dependencies and support delivery milestones

• Supportingbusiness readiness communications andchangeactivities related toproject launches orreleases

Youare:

• A Critical Thinker - Youseektofacilitatedata-driven decision making including rolling up your sleeves to elicit requirements research analyze data

• Curious & innovative - You always do your research and analyze it to assess and recommend a course of action consideringindustrybest practices

• A team player - you can engage with members of your team as well as cross-functional teams and are willing to collaborate across projects and initiatives.

• Resourceful You are self-motivated and proactively seek answers take initiative and work independently while knowing when to collaborate or escalate.

• Results-Oriented - You have a demonstrated ability to engage stakeholders to elicit requirements gathering analyze findings generateappropriate solutions and build deliverables all while securingteamscommitment to these solutions.

You have:

• Current enrollment or recent graduation from an undergraduate program within an applicable field and eligible for co-op/internship opportunities

• Aninterestinfinancial servicesproductmanagementmarketing and technology

• A willingness to work in a highly flexible environment with multiple competing priorities.

• Excellent communication and interpersonal skills

• A high levelof attention to detail

Bonuspoints ifyou have:

• Knowledge of product management and product lifecycle delivery

• Familiarity with Agile or iterative delivery approaches

• Exposure to tools such as Azure DevOps (ADO)Miroor similar

• Coursework or experience in product management business analysis or digital products

• Strong documentation and presentation skills

WhatYoullEarn:

This role offers apay range of$27.85/hr.

Application Details:

Pleasesubmityour resume. Cover letters and transcripts are optional but appreciated.

This posting will close on March 222026at 11:59pm

WhyYoullLove Working Here:

• When you joinVancityas an employee and a member you join a movementâthat believes that when we use money forwhatsright we truly are a financial force for change.ââ

• We are the largestprivate-sectorâLiving Wage Employerâin Canada and have been consistently recognized as one of theâTop Employers in Canada. Come join our team of 2600 diverse individuals and access competitiveârewards & benefits all while knowing you are a part of a greater movement.ââ

• Start yourVancitycareer journey with us even ifyourenew to financial services! We provide in-house paid training to gain general financial knowledge and to learn about our products & services. We encourage opportunities to learn& developto prepare you for career success which inturn continuouslyimpresses how we serve our membership.ââ

• Vancityis committed to a diverse workplace and values Integrity Innovation Responsibility andâReconciliation.â

• ToâlearnâmoreâaboutâVancityâpleaseâvisitâ Programs:

  Vancitysupports an inclusive hiring process for candidates who self-identify as Indigenous Black or Trans. With special permission from the BC Human Rights Commissioner this initiative provides access to career development opportunities prioritized job screening and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative in line with the BC Personal Information Protection Act (PIPA). For details please see our dedicated Talent Programs job posting.

  Accommodations Process:

  This role is an open vacancy and our hiring process is grounded in fairness transparency and inclusion. We are committed to an inclusive barrier-freeand accessible recruitment experience for all candidates. If yourequireanyaccommodationsor support at any stage of the recruitment process (including the application stage) we encourage you to let us know by contacting our Talent Acquisition team at.Werehere to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality so you canparticipatefully in the process.

  
  

  Required Experience:

  Intern