BDC Representative

Top-Performing AutomotiveBDC Representative / Internet Sales

Company: McGrath Kia of Highland Park

Location: Highland Park IL

Job Type: Full-Time

About The Opportunity:

McGrath Kia of Highland Park is seeking an experienced highly talented and goal-oriented BDC Representative to help scale our fast-growing Business Development Center.

Located in a premium area on the North Shore we pride ourselves on a winning culture where hard work is rewarded and teamwork is the this high-impact role your department handles 100% of all incoming Internet Leads. You will be the crucial first impression for our dealership. We are looking for a long-term team player with a strong history of performance and accountability who wants to produce at an elite level.

Key Responsibilities:

• Lead Ownership: Manage 100% of incoming Internet Leads and respond to all customer website requests with an extreme sense of urgency.

• High-Volume Outreach: Execute a high volume of daily outbound calls and answer inbound phone inquiries according to script to schedule firm sales appointments.

• Strategic Follow-Up: Contact internet customers via email and phone scheduling follow-ups according to a pre-determined timeline if no immediate appointment is made.

• Marketing Initiatives: Proactively contact customers based on current dealership marketing campaigns to drive showroom traffic.

• CRM Mastery: Meticulously log all customer comments interactions and follow-up activities in the system.

• Team Communication: Notify the necessary sales departments seamlessly the moment an appointment is scheduled.

• Drive Results: Consistently meet or exceed ambitious monthly production appointment and show-rate goals.

Qualifications and Skills:

• Proven Track Record: A strong history of performance in a BDC call center or inside sales position.

• Elite Professionalism: The ability to maintain high levels of salesmanship teamwork organization and customer service.

• Tech-Savvy: Strong working PC knowledge fast internet navigation skills and the ability to seamlessly multitask in a fast-paced environment.

• Exceptional Communicator: Outstanding verbal (phone) and written (email/text) communication skills.

• Driven & Accountable: A professional work ethic excellent time management skills and a relentless desire to hit your targets and own your performance metrics.

Why McGrath Kia of Highland Park

• Aggressive compensation for top-level producers.

• A positive fast-growing dealership culture that values your talent.

• A beautiful premium facility in Highland Park.

• Long-term career growth opportunities.

If you are a driven professional who demands accountability and thrives on turning leads into appointments we want you on our team. Apply today to take your career to the next level!