Connectivity Service and Ops Lead

Title: Connectivity - Service and Ops Lead

Experience: 15 years

Location: Noida

Job Description

POSITION SUMMARY:
We are looking for a seasoned Network Operations Lead to oversee and drive the operational excellence of its Global Connectivity infrastructure including LAN WAN WiFi On-Prem/Cloud Networking Firewalls DDIN DNS and Load Balancing. This role is pivotal in ensuring seamless connectivity across our global footprint and will be based in India supporting the strategic Operations/Expansion of our Global Network Ecosystem.

Key Responsibilities:
Lead day-to-day operations of our global network infrastructure ensuring high availability performance and security.
Manage incident change and problem resolution processes in alignment with ITIL standards.
Collaborate with Managed Service Providers (MSPs) to ensure SLA adherence and continuous service improvement.
Act as a liaison between Global Business Groups On-Site Support Leads and Infrastructure Engineering Teams to align network operations with business needs.
Oversee the health and performance of LAN/WAN (MPLS SD-WAN)/WiFi networks cloud and on-prem connectivity firewalls DDIN DNS and load balancing systems.
Support data center operations including network security compliance and capacity planning.
Contribute to strategic initiatives such as network security platform unification data center rationalization and next-gen WiFi upgrades.
Participate in M&A integrations and new site/lab builds ensuring network readiness and scalability.
Utilize tools like ServiceNow Splunk and Observo for proactive monitoring incident tracking and performance analytics.
Drive improvements in MTTR First Time Resolution and First Contact Resolution metrics.

Qualifications:
Bachelors degree in Computer Science Information Technology or related field.
15 years of experience in network operations with at least 5 years in a leadership role.
Proven expertise in managing global network infrastructure across LAN WAN WiFi cloud and security domains.
Strong understanding of ITIL processes and experience working with MSPs.
Excellent communication and stakeholder management skills across geographies and functions.
Hands-on experience with Cisco networking platforms (routers switches wireless controllers).
Experience with Palo Alto Networks/Fortinet/Cisco firewalls and security appliances.
Proficiency with F5/Avi load balancers and application delivery controllers.
Knowledge of AWS and Azure cloud networking and hybrid connectivity.
Experience with ServiceNow for ITSM and operational workflows.
Proficiency with Splunk for log analysis and network performance monitoring.
Familiarity with Network Monitoring Tools such as SolarWinds Observo or equivalent platforms.
Experience with DNS/DDI solutions and secure mobile access technologies.
Hands-on expertise with:
o Firewall Platforms like: Palo Alto Networks ZScaler Fortinet Cisco Firewalls
o Cloud Security: AWS and Azure firewall services cloud-native security controls
o Networking Technologies like MPLS SD-WAN WiFi LAN DNS Load Balancing Protocols/Debugging/Troubleshooting
o Automation Tools: Terraform Ansible Python scripting for firewall automation
o Security Capabilities: DLP CASB Zero Touch CNAAP URL Filtering SaaS Security AI Edge Security AI Ops Advanced Threat Protection
o Monitoring & ITSM Tools: Splunk ServiceNow SolarWinds Observo

We are 26 years old company catering to top notch companies catering to Semicon Industries Telecom and System Software. We are operating out of Delhi Bengaluru and Hyderabad.