Quality Manager
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
NATURAL TALENT
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
CURATING ORIGINALITY TAKES TALENT
W Brisbane located at 81 North Quay Brisbane City is hiring a dynamic and strategic Quality Manager to join our W Brisbane team. Reporting to the Hotel Manager this role is responsible for overseeing quality standards enhancing processes and ensuring regulatory and organisational compliance.
You will champion continuous improvement initiatives while supporting and guiding team members to achieve excellence and ensure the highest standards of guest satisfaction and operational performance.
RESPONSIBILITIES
- Lead daily and monthly quality reviews by providing realtime performance updates addressing guest incidents and supporting ongoing quality training.
- Analyse weekly defect trends and guest feedback presenting insights and recommendations to guide focus areas.
- Coordinate weekly Quality Meetings covering guestVoice results top incidents and BSA priorities.
- Track record and communicate progress of quality initiatives to ExCom managers associates and corporate stakeholders.
- Facilitate problemsolving sessions to ensure systematic methodologies quality tools and full resolution of service defects.
- Lead process improvement teams to drive measurable sustainable operational enhancements.
- Engage with operations regularly to understand onground challenges and implement initiatives that strengthen BSA and guestVoice performance.
- Conduct monthly quality audits to ensure compliance with brand standards and regulatory requirements.
- Direct propertywide quality efforts ensuring alignment with customer expectations and executing decisions that advance key goals.
- Manage guest experience programs by reviewing feedback with leaders resolving guest concerns and modelling service behaviours that enhance satisfaction.
ABOUT YOU
- Experience and/or knowledge of luxury hotel environment
- Ability to understand quality management practices and teaches to others with effective presentation skills
- Knowledge of budget preparation and the control of costs
- Previous background in Guest Services Front Desk Housekeeping Sales and Marketing Management Operations or related professional area
- Strong understanding of Rooms and Beverage & Food Operations
- Working knowledge of statistical measurement tools data collection methods using databases guest review platforms word processing spreadsheet graphic and statistical computer applications
- Detail orientated and analytical skills with a strong eye for detail
- Understanding of hotel systems such as Opera
BENEFITS
- The best hotel training opportunities produced independently byWBrisbane and internationally recognized training programs by Marriott International
- Great Places to Work certified
- Discounts on hotel rooms including all properties within the Marriott International group for you and your family & friends
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program
MI RECOGNITION
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others.
MI CAREERS SOCIAL MEDIA ACCOUNTS
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LEARN MORE
learn more about our workplace culture and career opportunities.
DIVERSITY AND INCLUSION STATEMENT
We are an Equal Opportunity employer and recognize that true diversity includes gender age race disability status sexual orientation religion neurodiversity education levels and many more aspects of your identity
Marriott is committed to providing a recruitment process that is fair equitable and accessible for all. If you have disability illness or injury we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process please email us at
Required Experience:
Manager
Key Skills
- APQP
- Quality Assurance
- ISO 9001
- Lean Six Sigma
- PPAP
- Root cause Analysis
- ISO 13485
- Quality Systems
- Quality Control
- Quality Management
- As9100
- Manufacturing
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
