Host

Washington, AR - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

401(k)
Dental insurance
Employee discounts
Health insurance
Training & development
Vision insurance

Position Overview

Hosts are responsible for greeting guests maintaining the wait list and managing reservations. They will also assist other aspects of FOH during service when necessary. All hosts will exemplify our core values connecting with guests in a professional manner to ensure excellence in service.

Hosts will report directly to Lead Servers and the FOH Department Head and when necessary other Department Heads and the General Manager and are expected to work in tandem with other Hosts and FOH staff.

Core Duties & Responsibilities:

Know and execute the service expectations outlined in the service manual
Maintain a comprehensive knowledge of Tock and any other booking system used
Know the table numbers and position numbers in all sections of the restaurant
Maintain a comprehensive knowledge of our reservation policies and procedures and the hours for all spaces in the building
Cultivate a fluency in verbiage for the waitlist our reservation policies and procedures as well as voicemails
Build a thorough knowledge of the food and beverage items and their preparation available in all active spaces in the building
Treat all areas of the restaurant with respect; clean and reset to zero when necessary
Build a thorough knowledge of our service standards and style as detailed by the Employee Manual
Use tact and good judgment when dealing with guest challenges and respond to patron needs with patience and courtesy
Ability to recognize an intoxicated patron and seek out management with any concerns about a patron that appears intoxicated
Report all guest complaints to management immediately and follow our five steps for navigating guest complaints. Every negative comment/experience will be addressed by a manager so that no customer leaves unhappy
Be up to date on Slack with particular attention to the Announcement Board and the Host Pre-Shift and Product Updates channels before you arrive for your shift
Maintain a reasonable response time for all Slack communication: a minimum of an answer to any correspondence before your next shift
Arrive to work every day with a positive attitude a willingness to learn and prepared for the shift
Ask for help when you need it; asking for help is a sign of strength not a sign of weakness

Additional Duties & Responsibilities:

Help all departments whenever possible
Assist service through food and beverage running watering and flipping tables.
Monitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessary
Help to promote a safe and clean environment for co-workers and guests; maintain the ABK mantra.
Handle gift certificate transactions fill out all pertinent documentation and present to the guest
Assist in training new hires by guiding them through training trails answering their questions providing workflow advice and teaching them G&Ls expectations steps of service steps and standards operating procedures.
Build relationships with regular guests; and maintain good relations with our neighborhood and industry community members
Act in a professional manner and represent Death & Co / Gin & Luck graciously whether you are in house traveling or at another local establishment
Follow all rules policies procedures and conditions of employment including those outlined in the Employee Handbook

Physical Demands:

The physical demands for this position are seeing hearing speaking reaching frequently lifting up to 25 pounds occasionally lifting up to 50 pounds sitting standing for 4 to 8 hours bending and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations

Required Qualifications:

Excellent customer service skills with the ability to create a welcoming and friendly atmosphere for customers
Strong organizational and multitasking abilities to handle high-volume situations efficiently
Ability to remain calm and composed under pressure; providing excellent service even during busy times
Outstanding communication skills with the ability to interact effectively with customers and team members
Flexibility in working hours including early mornings evenings weekends and holidays; and time for All Staff meetings and tastings
Patience and adaptability
Self-motivated and a team player
High ethics hard worker and a great sense of humor

Desired Qualifications:

Previous experience as a Host or in a similar role is preferred
Knowledge of bar/restaurant operations and familiarity with reservation systems

Demonstrate the Core Values of Gin & Luck

Curiosity: We learn and improve through active observation and creative problem solving.
A.B.K.: We anticipate prepare and execute with intention.
Pursuit of Excellence: We will forever be chasing excellence even when we sometimes fail. It is a pursuit without end.
Contagious Joy: When were having fun it emanates out and influences our work and the people around us.
Connection: We build relationships through intuition empathy and transparency

What We Offer:

Gin & Luck strives to create a welcoming nurturing and understanding culture. We want all employees to feel valued through their work/life balance and compensation. Compensation for this position is $20/hour plus a point percentage of full house tip pool based on hours worked per shift. Medical dental vision 401k and life insurance are included in our benefits package for full-time/part-time employees.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color ancestry national origin gender identity sexual orientation age religion disability status protected veteran status or any other characteristic protected by law.

Note: This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with the job. The duties of this position may change from time to time. Gin & Luck reserves the right to add or delete duties and responsibilities at their discretion.

Compensation: $20.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Gin & Luck is an acclaimed cocktail-anchored hospitality group best known for its flagship brand Death & Co. Since opening in New York City in 2006/2007 Death & Co has been at the forefront of cocktail culture and has grown into a globally celebrated brand with additional locations in major US markets three award-winning books and countless industry accolades.

At Gin & Luck were expanding into new verticals through bars hotels and brands that all celebrate the craft of hospitality and the people behind it. As an employer we are dedicated to creating opportunities for our team to thrive both personally and professionally. We offer benefits including but not limited to One Fair Wage shareholder opportunities and comprehensive benefits packages for all team members.

What sets us apart is our commitment to our core values:

Curiosity: We learn and improve through active observation and creative problem solving.

Pursuit of Excellence: We will forever be chasing excellenceit is a pursuit without end.

A.B.K.: We anticipate prepare and execute with intention.

Contagious Joy: When were having fun it emanates out and influences our work and the people around us.

Connection: We build relationships through intuition empathy and transparency.

If youre passionate about crafting unforgettable experiences and being part of a team that celebrates creativity and connection wed love to have you on our team. Together well create moments that inspire delight and resonate far beyond the bar.

Not seeing the job youre looking for Reach out to us at with your resume and the role youre interested in! Well be sure to point you in the right direction.

Benefits:401(k)Dental insuranceEmployee discountsHealth insuranceTraining & developmentVision insurancePosition OverviewHosts are responsible for greeting guests maintaining the wait list and managing reservations. They will also assist other aspects of FOH during service when necessary. All hosts w...