Patient Navigator

Assists with the daily functions patient outreach and identification of community resources for patients patient counseling and education for the multi-disciplinary clinic.

Duties:

• Responsible for patient counseling and referrals for patient needs.
• Assists with coordinating patient care.
• Responsible for the on-going daily management of patient continuity of care for patients entering and going through the multi-disciplinary clinics.
• Organizes and assists with conducting community outreach on behalf of the Program.
• Maintains a customer service program to ensure a high quality service and customer satisfaction for patients in the clinical setting.
• Creates and conducts surveys for evaluating satisfaction of the users of the program.
• Participates in and initiates advancement of hospital community and patient relations.
• Survey and follow-sup with referring providers to ensure high quality customer service.
• Meets with patients to ensure customer satisfaction with the Program and hospital experience.
• Utilizes and/or creates databases for tracking and following patients through out-patient clinical settings.
• Organizes and analyzes program data on a regular basis.
• Creates and maintains referring physician informational databases.
• Maintains all documentation and files on behalf of the program.
• Performs various duties as needed to successfully fulfill the function of the position.

Required Education and Experience: Bachelors Degree in Health Education Social Work Psychology Nursing or health related field AND:

• 12 months experience in a medical or clinical care setting.

Equivalency/Substitution: Will accept 48 months related experience in lieu of the Bachelors Degree for a total of 60 months experience.

Certifications:

• A license from the State of Oklahoma related to the required health field.

Advertised Physical Requirements:

• Physical:
  • Sitting for long periods of time.
  • Speaking and listening.
• Environmental:
  • Office Environment.

Departmental Preferences:

• Bilingual - English/Spanish

*** This position is located at an OU Health operated facility. The selected applicant will also be an OU Health contingent worker. ***

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