Senior Specialist, Digital Merchandising

Job Description

This role of Senior Specialist Digital Merchandising is part of the Digital Merchandising team within the broader digital organization and is responsible for driving best-in-class execution and optimization of digital merchandising across in-store mobile/web and third-party marketplace/delivery platforms. The Senior Specialist Digital Merchandising ensures customers accurate consistent and high-performing digital experiences by ensuring end-to-end item and content execution quality assurance and performance monitoringtranslating insights into actions that improve conversion and customer experience.

Essential Duties

This position includes but is not limited to the following essential job duties responsibilities and requirements:

Digital Merchandising Execution (Web/App/Third-Party)

• Lead execution of recurring (period-based) digital merchandising updates across web app and third-party platforms ensuring accuracy completeness and on-time delivery.

• Own end-to-end digital item setup and maintenance including product naming conventions descriptions imagery item attributes categorization and customer-facing presentation ensuring content is optimized for discoverability and conversion.

• Support and execute digital merchandising tactics that align to enterprise category and promotional strategies including featured placements collections seasonal sets and supported campaigns.

Quality Assurance Accuracy & Customer Experience Standards

• Own quality assurance processes across product launches promotions and content placements validating that content and offers render correctly across platforms and align to brand and experience standards.

• Proactively identify and resolve execution issues (incorrect item details missing assets pricing/offer errors platform display issues) coordinating cross-functional partners and escalating to technology teams or third-party platforms as needed.

• Establish and maintain standard QA routines and launch readiness checklists that reduce defect rates and drive consistent execution across teams and tools.

Performance Monitoring & Insight Generation

• Monitor digital storefront performance using dashboards and platform reporting to identify trends and opportunities across categories placements campaigns and third-party collections.

• Translate performance signals into actionable recommendations such as:

  • optimizing featured assortments and collections

  • improving product detail presentation and content quality

  • adjusting placement strategy to improve conversion or attach

  • resolving recurring operational blockers impacting performance

• Contribute to weekly and period-based reporting ensuring stakeholder partners receive clear insights performance updates and recommended actions.

Cross-Functional Partnership & Stakeholder Enablement

• Partner with Marketing Merchandising Retail Media and Digital teams to coordinate execution needs timelines approvals and dependencies to ensure cohesive digital customer experiences.

• Provide operational guidance to stakeholders on digital merchandising standards workflows and best practices to improve request quality reduce rework and increase speed to market.

• Coordinate with external agencies and platform partners to ensure creative assets copy and technical specifications are met and delivered on schedule.

Marketplace & Catalog Operations (Delivery and Third-Party Platforms)

• Own day-to-day operational support for third-party marketplace catalogs (e.g. DoorDash) ensuring catalogs are accurate maintained and aligned to enterprise merchandising priorities.

• Support platform assortment updates collection builds and issue resolution related to catalog synchronization item availability and customer-facing ordering accuracy.

Process Improvement Documentation & Operational Governance

• Maintain enhance and operationalize SOPs and documentation for digital merchandising workflows ensuring clarity and repeatability across core processes.

• Identify recurring issues and opportunities for operational improvement; develop and implement solutions that increase execution quality efficiency and cross-functional alignment.

• Contribute to ongoing development of governance frameworks that support consistent customer experiences across platforms and reduce promotional conflicts or execution variability.

Operational Ownership & Business Support

• Manage ad hoc digital merchandising requests and unplanned changes with appropriate prioritization speed and attention to detail.

• Serve as a point of escalation for complex execution issues supporting timely resolution and communication across impacted stakeholders.

Job Requirements

Required Qualifications

• Bachelors degree in Marketing Business or related field.

• 3 years of experience in digital merchandising eCommerce operations marketing operations retail or a related field.

• Demonstrated ability to execute accurately across multiple platforms and systems with strong attention to detail.

• Strong organizational and project management skills; ability to manage multiple priorities and deadlines in a fast-paced environment.

• Strong written and verbal communication skills including the ability to communicate status risks and outcomes to cross-functional partners.

• Proven problem-solving ability and ownership mindset with a track record of driving issues through resolution.

Preferred Qualifications

• Experience working in a multi-platform retail environment (web/app plus third-party marketplace/delivery platforms).

• Familiarity with DoorDash Uber Eats Instacart or other marketplace tools and dashboards including catalog maintenance and collection management.

• Experience with CMS PIM catalog management product setup systems or digital publishing tools.

• Intermediate to advanced proficiency in Microsoft Excel and PowerPoint; familiarity with digital performance reporting and KPI interpretation.

• Experience partnering with creative teams or agencies on asset and copy workflows.