IT Support Specialist

At Mercell were on a mission to revolutionize public procurement making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. Thats what were all about.

With a dynamic culture built on continuous growth trust and collaboration Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.

Together lets shape the future and create real value for society one innovative solution at a time.

Your Mission

As an IT Support Specialist at Mercell you will be part of our Enterprise Support team reporting to the IT Manager. We are a team of three professionals responsible for ensuring that every Mercell employee has the IT support and tools they need to do their best work and that we are continuously raising the bar on how we deliver that.

This is a hands-on role with real variety: from day-to-day support to contributing to IT projects that bring new technology into the business.

Core Responsibilities

• Manage and resolve IT support tickets prioritising effectively and keeping your queue moving

• Maintain the IT environment across our Copenhagen and Odense offices ensuring everything runs smoothly on the ground

• Administer and maintain our core platforms: Okta Atlassian Microsoft Azure & Intune and Google Workspace

• Contribute to IT projects delivering upgrades and new technology across the organisation

Required Qualifications

• Proven experience (ideally 3 years) in a similar IT support or systems administration role

• Hands-on experience administering one or more of the following platforms: Okta Atlassian Azure & Intune Google Workspace

• Comfortable managing both Mac and Windows hardware

• Professional level English written and spoken

Preferred Qualifications

• Able to explain technical concepts clearly to non-technical colleagues with patience and clarity

• Strong troubleshooting mindset with a proactive approach to problem-solving

• Takes initiative to spot and act on opportunities to improve ways of working

• Handles sensitive data credentials and personal devices with discretion and integrity

Start date: As soon as possible
Duration: Full time
Workplace type: Hybrid - working onsite at the office minimum 3 days and from home balancing flexibility with collaboration
Location: Denmark Copenhagen
Application Deadline: May 10th 2026. However do not wait to submit your application - we will read applications and talk to potential candidates as we receive them

What we offer

As a fast growing technology company we are committed to taking care of our employees through initiatives such as hybrid work to support work-life balance health and insurance plans (may differ per country/office) pension plans paid parental leave social happenings and competitive salary packages. Please see to get more insights on what to expect of perks benefits and culture when joining Mercell.

Has this sparked your interest

Then we cant wait to have you join our mission and looking forward to receiving your application!

-Mercell is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences.

-Mercell handles all personal data in line with GDPR and our Privacy Policy.

-Mercell does not provide relocation support. We are seeking candidates who are already based in or have existing work authorization for the country where the role is located.

-Mercell may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.