Senior Principal Consultant MSD Copilot Architect

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.


Inviting applications for the role of Senior Principal Consultant MSD Copilot Architect

We are seeking a highly skilled MSD Copilot Architect with strong expertise in Microsoft Dynamics D65 (D365) to lead AI-driven solution design Copilot integration and enterprise automation strategies. The ideal candidate will have deep hands-on experience with Microsoft Copilot stack Power Platform Azure OpenAI and Dynamics 365 business applications.
This role is responsible for driving AI adoption designing Copilot extensibility solutions enabling custom copilots for business processes and ensuring scalable and secure enterprise deployments

Key Responsibilities:
Solution Architecture & Design:
oArchitect and design Copilot-enabled solutions across Microsoft Dynamics 365 (CE/Finance & Ops/Business Central).
oLead design of Copilot Studiobased custom copilots integrating with D365 Power Platform and external systems.
oDevelop AI-driven workflows plugins and conversational experiences using Azure OpenAI Service and Microsoft Graph connectors.
oCreate enterprise-standard solution architectures design documents data flows and security models.
Copilot Integration & Customization
oCustomize and extend D365 Copilot experiences using Power Apps plugins Dataverse and AI Builder.
oImplement domain-specific copilots leveraging grounding data retrieval augmented generation (RAG) and D365 data.
oIntegrate Copilot with D365 Sales Customer Service Field Service SCM Finance or HR modules.
oBuild connectors actions and skills to unify business processes via Copilot Studio
AI Data & Automation Strategy
oDefine AI strategy and Copilot adoption roadmap for enterprise clients.
oDesign secure data pipelines connecting Dataverse Azure and D365 for optimized AI responses.
oLead governance lifecycle management responsible AI practices and compliance implementation for copilots.
Project Leadership & Collaboration
oWork closely with business functional and technical stakeholders to gather requirements and transform them into architectural solutions.
oProvide technical leadership to implementation teams and drive best practices.
oConduct workshops training sessions and PoC initiatives for AI and D365 Copilot capabilities.
Technical Leadership:
oGuide technical teams (developers consultants and testers) for AI adoption across multiple phases of the project.
oDrive AI push in Dynamics 365 Projects.

Qualifications we seek in you!

Minimum Qualifications:

Extensive experience in Microsoft Dynamics 365 (CE or FO or BC).
Strong experience in Azure AI/OpenAI Power Platform or emerging AI tools (Copilot Studio AI Builder).
Strong understanding of:
oMicrosoft Copilot ecosystem
oD365 APIs Dataverse data model & plugins
oPower Automate Power Apps Power Pages
oAzure Cognitive Services and Azure OpenAI
oSecurity identity and RBAC in Azure and Microsoft 365
Experience integrating D365 with external systems via REST APIs custom connectors or Azure Integration Services.

Architecture & Design Skills
Expertise in enterprise architecture concepts solution design cloud patterns and documentation.
Hands-on experience developing RAG-based solutions prompt engineering and data grounding strategies.
Strong understanding of data governance MDM and responsible AI principles.
Soft Skills
Ability to lead cross-functional teams.
Excellent communication stakeholder management and problemsolving skills.
Ability to translate complex technical concepts into business language.

Preferred Qualifications:

Microsoft Certified:
oPower Platform Solution Architect (PL-600)
oDynamics 365 Functional Consultant certifications (e.g. PL-200 MB-210/MB-310/MB-920)
oAzure AI Engineer Associate (AI-102) or Generative AI Engineer Associate (AI-050)
Experience with GitHub Copilot Microsoft Fabric or AI analytics platforms.
Consulting experience with enterprisescale AI/D365 implementations.

Nice to Have:
Knowledge of industry-specific solutions like Retail Manufacturing or Supply Chain within D365 F&O.

Education & Certifications:
Bachelors or masters degree in computer science Engineering or related field.

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.