Business Process Document Manager

Process Quality &Business Capabilityserve acrossAstraZenecaR&D(Research & Development)providingdata-driven insights to inspection readiness regulatory compliance processesand learning. Listening to AZ and external Voice of the Customers aligning to AZ goalsand removing the worry about our procedures CAPAs(Corrective and Preventive Actions)Quality Issueswhilst implementing major change initiatives.

Business Process Management& Optimisationdeliversprocess excellence through a strong core capability partnering cross functionally to drive efficient continuous process improvements using leanmethodology& data insight. Resulting in optimised clinical studyprocesses fit for the future.

TheBusiness ProcessDocumentManageris a member of theBusiness Process Managementand Optimisation (BPMO) Document Managers team andis responsible forcontrol security accessibilitydevelopmentandtimelydeliveryofprocess relateddocuments for the clinical business processesowned by BPMO.

On Business as Usual (BAU) theBusiness Process Document Managerwill supportassignedbusinesssub-processesand as such will work closely with theBusiness Process Ownersaccountable for thosesub-processesin day to day maintenance ofassignedarea including but not limited to authoring of documents trainings managing reviews and communicationapplying lean methodologiesand seeking for continuous improvement.

As part of this roleBusiness Process Document Managerwillberesponsible formanaging process toolkits and the maintenance and upkeep of the toolkit platform and contents as well as all communicationsregardingprocess updates supporting their business process areas.It will includeworkingclosely with Document Management System team to ensurethat the processes/standards is adhered to and provide feedback to the Quality team followingissue analysis arising from the BPMO process management.

Business Process Document Managerwill work on developing and applying improvementswithin processdocuments managed by BPMOapplying lean methodologies and technical features of MS Office packageas well as looking for improvements for central templates owned by R&D andappliedbyBPMO.Rolewillact as a champion for processand document managementexcellenceand role model adherence to the business process framework.

As the need arises will act as a mentor for other BPMO colleaguesin document management related areas.

As required willwork closely with IT team tofacilitatethe smooth operation of the document management system.

As part of this roleadditionalresponsibility can be assignedin relation to operational maintenanceand administrationof BPMO usedtools in process management (ticketing system for process questions R&D repository for process toolkits).

• Develop andmaintainprocess related documentation (mandatory best practice and training)within anassignedsub-processesas per agreement with Business Process Owner

• Maintain assigned process toolkit(s)and relevant tools (for example MS teams channels)

• Manageprocess related questionsin relevant process ticketing system

• Participate and engageinprocess networkor appropriate forums to encourage best practises

• Participate and support improvement projects

• Drive adherence tomanaging procedural documentsprocessin daily work

• Manage continuous improvement and change

• Facilitate sharing of good practice and learningwithin function and cross functionally

• Identifyissues and risks escalate asthroughappropriate governanceforums

• Manage links with related processes

• BachelorsDegreeinan appropriate disciplineor equivalent experience

• Experience in document management and document management systems

• Goodknowledge of ICH GCP understanding of clinical trials

• Proven ability of working with multiple documents on global level (creation revision maintenance) up to the standards

• Change management

• Demonstrated skills to deliver to time costand quality

• Proven ability being an end user of a process

• Proven ability in communication both orally and in writing on a global level

• Proven ability in presentation skills

• Demonstratedability inknowledge transfer(mentoring)

• Collaboration andproblem solvingskills

• Experience in working successfully and collaborativelywithin own team as well as cross-functionally

• Experience within a pharmaceutical or clinical background

• Experience as a process owner in clinical process management

• Knowledge of business process management tools and lean methodologies

• Experience ofutilizingstandard process improvement methodologies (e.g.LeanSixSigma) toidentifyroot causes of process issues andidentifyareas of process improvement

• Demonstrated abilitysee change as an opportunity to improve performance and add value to the business