Collections Administrator

Durban - South Africa

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

The Collections Administrator is responsible for providing administrative support to the Collections Department by managing student account queries processing cancellations performing financial journals and facilitating transfers of funds. The role ensures that student accounts are accurately maintained queries are resolved efficiently and financial adjustments are processed in accordance with institutional policies.

Main Purpose of the Job:

To support the collections process by ensuring accurate account administration efficient resolution of student account queries and proper processing of financial transactions such as cancellations journals and transfers thereby contributing to effective debt management and financial control.

KEY PERFORMANCE AREAS (KPAs)

Account Queries & Student Support

35%

Processing Cancellations

25%

Journals & Financial Adjustments

20%

Transfers & Account Reconciliations

15%

Reporting & Administrative Support

KEY RESPONSIBILITIES

Account Queries & Student Support (35%)

Investigate and resolve student account queries related to outstanding balances payments and account adjustments.
Liaise with students sponsors and internal departments to resolve account discrepancies.
Maintain accurate records of all account queries and resolutions.
Provide clear explanations to students regarding their financial accounts and payment obligations.

Processing Cancellations (25%)

Process student cancellations in accordance with institutional policies and contractual agreements.
Ensure that cancellation fees and outstanding balances are correctly calculated and applied.
Update student accounts and systems to reflect cancellation status.
Communicate cancellation outcomes to relevant departments.

Journals & Financial Adjustments (20%)

Process journals to correct account discrepancies and allocate payments correctly.
Ensure that all financial adjustments are accurately captured and supported by proper documentation.
Maintain a clear audit trail for all journal entries and adjustments.
Work closely with the Finance Department to ensure accuracy in financial records.

Transfers & Account Reconciliation (15%)

Process transfers of funds between student accounts where applicable.
Reconcile accounts to ensure payments and adjustments are accurately reflected.
Identify and escalate discrepancies requiring further investigation.
Ensure compliance with financial controls and policies when processing transfers.

Reporting & Administrative Support (5%)

Maintain accurate records of all cancellations journals transfers and account adjustments.
Assist with reporting related to outstanding balances and account activities.
Provide administrative support to the Collections team when required.
Ensure documentation is maintained for audit and compliance purposes.

Requirements

Qualifications

Relevant qualification in Finance Accounting Administration or Business Management.

Experience

Minimum 23 years administrative experience preferably in collections finance or accounts administration.
Experience working with student accounts or financial systems will be advantageous.

Skills and Competencies

Technical Skills

Proficiency in Microsoft Office (Excel Word Outlook).
Experience with financial or student management systems.
Strong numerical and reconciliation skills.

Communication Skills

Strong written and verbal communication skills.
Ability to handle student queries professionally and effectively.

Administrative Skills

High level of accuracy and attention to detail.
Strong organisational and time management skills.
Ability to work under pressure and manage multiple tasks.

Key Attributes

High level of integrity and confidentiality when handling financial information.
Strong problem-solving abilities.
Ability to work independently and as part of a team.
Customer-service oriented approach when dealing with students and stakeholders.

Required Skills:

Technical Skills Proficiency in Microsoft Office (Excel Word Outlook). Experience with financial or student management systems. Strong numerical and reconciliation skills. Communication Skills Strong written and verbal communication skills. Ability to handle student queries professionally and effectively. Administrative Skills High level of accuracy and attention to detail. Strong organisational and time management skills. Ability to work under pressure and manage multiple tasks.

Required Education:

Relevant qualification in Finance Accounting Administration or Business Management.