NOC Tier 1 Support Engineer

Bacolod - Philippines

Monthly Salary: Not Disclosed

Experience Required: 3years

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Join our team as a NOC Tier 1 Support Engineer to provide first-level technical support for VoIP systems. Youll troubleshoot issues manage PBX and VoIP platforms monitor systems and ensure excellent customer experiences.

Key Responsibilities:

Provision and configure VoIP services extensions and PBX settings.
Troubleshoot call quality connectivity and device issues.
Monitor systems and resolve tickets efficiently within SLA.
Document resolutions and maintain internal knowledge base.
Communicate clearly with customers and escalate complex issues.

Tools & Platforms: HubSpot Avaya CoreDial SkySwitch Splashtop AWS 888VoIP

Why Join Us:

Be part of a dynamic team where your work ensures smooth communications for our clients. High performers proactively solve problems maintain system stability and deliver top-notch support.

Requirements

Experience in technical support or NOC/Helpdesk environment.
Basic VoIP SIP and PBX knowledge.
Strong troubleshooting and communication skills.
Detail-oriented reliable and able to manage multiple tickets.

Benefits

Paid Leaves & Birthday Off: Take time when you need it and convert unused leave into cash! Plus enjoy an extra day off on your birthday.
Comprehensive Health Insurance: Coverage starts from day one and extends to one dependent.
Performance-Based Salary Increase: Enjoy a raise after regularization
Annual Salary Adjustments: We recognize long-term commitment with yearly salary increases.
Employee Recognition: Be rewarded for your hard work with incentives and recognition.
Engaging Team Activities: Join in on Family Days Summer Splash and other fun events that strengthen the iReply community.

Required Skills:

Experience in technical support or NOC/Helpdesk environment. Basic VoIP SIP and PBX knowledge. Strong troubleshooting and communication skills. Detail-oriented reliable and able to manage multiple tickets.

Required Education:

Bachelors Degree of any IT and Computer related courses

Join our team as a NOC Tier 1 Support Engineer to provide first-level technical support for VoIP systems. Youll troubleshoot issues manage PBX and VoIP platforms monitor systems and ensure excellent customer experiences.Key Responsibilities:Provision and configure VoIP services extensions and PBX se...