Program Manager, WW External Fulfillment
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Come and join the Seller Fulfillment Services Team!
At Amazon were working to be the most customer-centric company on earth. One customer experience that were constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders no matter how large or small are delivered where and when they need them as quickly accurately and cost effectively as possible. To meet this goal Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new programs and services. You will help with the adoption of these new services and tools as a critical member of the Seller Fulfillment Services Team.
Key job responsibilities
Identify design develop implement and execute new and existing processes policies goals and solutions to increase adoption of fulfillment solution that enhance the overall customer experience.
Drive development efforts and manage priorities for project/program completion including operational solutions.
Create schedules identify and communicate risks to stakeholders define risk mitigation strategies and facilitate appropriate engineering solutions.
Develop system requirements to streamline and simplify tools used to manage and enhance the operational productivity accuracy and effectiveness when helping deliver performance to customers.
Evaluate effectiveness of current or future fulfillment channel performance.
Collaborate with other departments to integrate with business systems and processes.
Resolve problems concerning transportation logistics systems supply chain and fulfillment operations.
Maintain metrics reports and process documentation to monitor and analyze delivery performance and key business performance indicators.
Manage cross-functional teams and/or third party-vendors for implementation of project/program requirements
About the team
The WW MFN Program team is a worldwide program and insights organization that ensures the Merchant Fulfilled Network (MFN) delivers accurate reliable and predictable delivery experiences at global scale. We operate as the central control tower for MFN quality improving customer and seller trust by identifying and eliminating root-cause defects across systems policies carrier execution and operations rather than absorbing issues through manual work or downstream support.
- 3 years of program or project management experience
- 3 years of working cross functionally with tech and non-tech teams experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelors degree
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
At Amazon were working to be the most customer-centric company on earth. One customer experience that were constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders no matter how large or small are delivered where and when they need them as quickly accurately and cost effectively as possible. To meet this goal Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new programs and services. You will help with the adoption of these new services and tools as a critical member of the Seller Fulfillment Services Team.
Key job responsibilities
Identify design develop implement and execute new and existing processes policies goals and solutions to increase adoption of fulfillment solution that enhance the overall customer experience.
Drive development efforts and manage priorities for project/program completion including operational solutions.
Create schedules identify and communicate risks to stakeholders define risk mitigation strategies and facilitate appropriate engineering solutions.
Develop system requirements to streamline and simplify tools used to manage and enhance the operational productivity accuracy and effectiveness when helping deliver performance to customers.
Evaluate effectiveness of current or future fulfillment channel performance.
Collaborate with other departments to integrate with business systems and processes.
Resolve problems concerning transportation logistics systems supply chain and fulfillment operations.
Maintain metrics reports and process documentation to monitor and analyze delivery performance and key business performance indicators.
Manage cross-functional teams and/or third party-vendors for implementation of project/program requirements
About the team
The WW MFN Program team is a worldwide program and insights organization that ensures the Merchant Fulfilled Network (MFN) delivers accurate reliable and predictable delivery experiences at global scale. We operate as the central control tower for MFN quality improving customer and seller trust by identifying and eliminating root-cause defects across systems policies carrier execution and operations rather than absorbing issues through manual work or downstream support.
- 3 years of program or project management experience
- 3 years of working cross functionally with tech and non-tech teams experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelors degree
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
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