Senior Digital Service Product Owner

• Permanent Role
• Location Sydney Melbourne or Brisbane

About the role

Were looking for a Senior Digital Product Owner to join our Digital Customer team within Consumer Insurance. In this role youll take ownership of key webbased digital selfservice experiences that support more than 60% of all insurance transactions making them critical to both customer satisfaction and business growth.

Youll be responsible for shaping prioritising and delivering features across our Web Digital Service applications including major customer portals and policy selfservice capabilities. Working closely with crossfunctional teams youll help create simple intuitive digital experiences that enable customers to feel informed and in control of their insurance.

As a senior member of the team youll also act as a role model and mentor supporting junior product owners and contributing to a strong collaborative and customerfocused culture.

This is a permanent opportunity and can be based in Sydney Melbourne or Brisbane.

What youll be doing

• Define and clearly communicate product vision aligned to tribe strategy and broader business goals
• Own and maintain the product backlog ensuring clear prioritisation and alignment with sprint objectives
• Collaborate with business stakeholders design user testing technology and delivery teams to deliver highquality digital features and enhancements
• Gather refine and prioritise requirements based on customer needs business value and datadriven insights
• Use customer feedback and performance data to validate assumptions and inform product decisions
• Support agile ceremonies including sprint planning backlog refinement and reviews
• Track and report on KPIs including product performance adoption and ROI
• Assist with troubleshooting and resolution of customer support issues related to digital assets
• Mentor junior product owners and contribute to continuous improvement of product management practices
• Support other business units in delivering features that leverage the broader Digital Service ecosystem (e.g. identity payments AI)

Key relationships

Youll build strong working relationships across:

• Consumer Insurance functions and Centres of Excellence
• Assisted and digital channels
• Technology Transformation and Digital Customer delivery teams
• Stakeholders across multiple Consumer Insurance tribes

About You:

Experience & qualifications

• 35 years experience in a digital or eCommerce environment ideally within insurance
• Mandatory experience within digital and financial services
• Proven delivery of complex digital programs with measurable business outcomes
• Strong experience building collaborative relationships with diverse stakeholder groups
• Experience or strong interest in payments and identity management
• Tertiary qualification in Business eCommerce Information Systems Marketing or a related discipline (desirable) or equivalent professional experience

Personal qualities

• Strong passion for digital services and customer experience
• Calm patient and professional in complex or highpressure environments
• Structured logical thinker with strong attention to detail
• Able to simplify complex technical concepts for a broad audience
• Excellent verbal and written communication skills
• Highly organised selfdisciplined and deliveryfocused
• A collaborative team player with a solutionoriented mindset
• Curious adaptable and open to change with a drive for continuous improvement

If youre passionate about building impactful digital products at scale and want to play a key role in shaping the future of customer selfservice experiences wed love to hear from you.

Advertised: 10 Mar 2026 AUS Eastern Daylight Time
Applications close: 17 Mar 2026 AUS Eastern Daylight Time