ICEP Educational Support & Technology Administrator

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Job Profile:

Job Summary:

Collaborates with faculty and staff to support the development of instructional programs. Applies learning theory and instructional design models in the consultation selection and application of educational methodologies and technologies to promote active learning refine critical thinking and increase learner success. Configures integrates administers and provides advanced and varied consultation project management and operational support of highly complex applications or services with a large number of users.

As a member of the UWMadison Interprofessional Continuing Education Partnership (ICEP) the School of Medicine and Public Health Office of Continuing Professional Development (OCPD) delivers accredited continuing education planned by for and with the healthcare team. We are seeking a ICEP Educational Support and Technology Administrator who thrives at the intersection of digital innovation systems management and adult learning science.

This position is primarily focused on the technical infrastructure and operational excellence of our educational offerings with approximately 40-50% of the role dedicated to the administration troubleshooting and strategic implementation of learning technologies.

What the Job Entails

You will serve as the primary technical architect and consultant for our learning platforms. Your workday will include:

• Technology Management & Troubleshooting: Analyzing testing and resolving complex issues within our learning management systems (LMS) and virtual platforms. You will provide technical support to staff and conduct quality assurance addition provide technical support before and during live hybrid and blended activities.
• Systems Integration & Research: Researching acquiring and configuring new technologies to enhance the learner experience. You will ensure sound educational design accreditation accessibility and financial policies and procedures are followed in the ICEP Learning Portal.
• Instructional Design & Multimedia: Collaborating with staff to design and develop instructional materials activities and assessment resources. You will also facilitate communications with LMS vendor to ensure all digital assets meet instructional needs.
• Compliance & Data Strategy: Advising activity planners on adult learning principles and Joint Accreditation (JA) Criteria to ensure all activities meet ACCME Standards for Integrity and Independence. You will also collect and interpret data to identify program needs and enhance overall effectiveness.

Expectations & Requirements

We are seeking a detail-oriented collaborative leader who is passionate about technology management and outcomes-driven healthcare education. The successful candidate will:

• Be a Technical Power-User: Comfortable configuring integrating and providing advanced consultation for highly complex web-based applications and services with a large user base.
• Be a Meticulous Project Manager: Skilled at navigating a variable workloadmanaging multiple projects simultaneously while remaining meticulous about logistics timelines and accreditation compliance.
• Be a Proactive Problem-Solver: Able to troubleshoot tech issues under pressure during live events and provide constructive feedback to improve future processes.
• Be a Collaborative Partner: Thrive in a team-based environment while being self-directed. You must communicate effectively with diverse stakeholders from executive leadership to community-based organizations.

Job details:

• This position may require some work to be performed in-person onsite at a designated campus work location. Some work may be performed remotely at an offsite non-campus work location.

• Standard hours: Monday through Friday 8:00a.m.- 4:30p.m.

• Must provide a valid drivers license. Employees may use their own transportation or receive approval for University Car Fleet usage. Employment is conditional pending the results of a Pre-hire Driver Authorization Check. See (click on Become an authorized driver; then click on Required criteria).

Candidates who demonstrate the following knowledge skills and abilities will be given first consideration:

• Knowledge of Joint Accreditation Criteria and application to practice.
• Ability to support the operations of an accredited continuing education learner management system.
• Proficient in the Microsoft applications including Excel and Word
• Independent and Team Work: Proven ability to work independently and as part of a team

Key Job Responsibilities:

• Provides training and technical support directly to learners in settings such as classrooms labs clinics and distance learning mediums

• Designs develops organizes maintains and consults on instructional materials activities curricula and assessment resources in accordance with current pedagogical practices cognitive/learning science and design tools and methods

• Advise activity planners and staff regarding adult learning principles interprofessional continuing education and accreditation compliance in order to maintain consistent implementation of Joint Accreditation Criteria ACCME Standards for Integrity and Independence in Accredited Continuing Education UWSMPH UW-Madison and ICEP/OCPD policies and procedures for planning delivery and evaluation of live hybrid and blended accredited continuing education activities.

• Analyzes tests troubleshoots resolves issues and provides feedback regarding learning technologies

• Provides consultation training and/or support for learning technology tools and platforms

• Designs develops and delivers faculty development and engagement programs and activities

• Researches designs and/or acquires learning resources technologies materials and/or processes to support learning

• Collects organizes interprets and disseminates data to identify instructional program needs and enhance effectiveness

Department:

School of Medicine and Public Health Office of Continuing Professional Development OCPD operational area

The University of WisconsinMadison has a strong tradition of delivering high-quality interprofessional continuing education for healthcare professionals. The Interprofessional Continuing Education Partnership (ICEP) promotes team-based learning and collaboration. The SMPH Office of Continuing Professional Development (OCPD) manages ICEPs accreditation. .

Compensation:

The expected salary range for this position is $68176 up to $80000 for highly experienced candidates and actual pay within this range will depend on experience and qualifications.

Employees in this position can expect to receive benefits such as generous vacation holidays and sick leave; competitive insurances and savings accounts; retirement benefits. For more information refer to the campus benefits webpage.

SMPH Faculty /Academic Staff Benefits Flyer 2026

This position is eligible for a hiring bonus in the amount of $2000.00

Required Qualifications:

• Minimum 3 years of experience supporting and/or facilitating the use of educational applications/technologies
• Minimum 2 years of professional experience demonstrating effective technical problem-solving skills by troubleshooting and resolving application/technology issues
• Minimum of two years of experience applying adult learning principles to the planning design delivery and evaluation of continuing education activities for health professionals or equivalent
• Experience engaging adult learners from multiple professions in both virtual and in-person learning environments with an emphasis on interprofessional collaboration.
• Demonstrated ability to manage complex projects in a continuing education or professional development setting.
• Demonstrated ability to manage and analyze data sets and prepare meaningful reports.
• Strong interpersonal and communication skills with the ability to work effectively with a wide range of stakeholders including faculty clinicians administrators and external partners -
• Demonstrated High-level attention to detail

Preferred Qualifications:

• Background in instructional design using interprofessional education (IPE) and team-based learning principles including creating and implementing educational materials.
• Experience supporting accreditation compliance with one or more recognized bodies such as the Accreditation Council for Continuing Medical Education (ACCME) American Nurses Credentialing Center (ANCC) Accreditation Council for Pharmacy Education (ACPE) Joint Accreditation for Interprofessional Continuing Education.
• Developed and updated comprehensive documentation for end-users
• Proficiency in HTML for web-based technology/applications
• Experience with data mining and data reporting
• Demonstrated commitment to developing leadership skills.
• Familiarity with academic medical center environments including their structures cultures and expectations for education and professional development.

Education:

Masters Degree preferred; focus in Higher education computer technology

How to Apply:

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Cover letter (required)
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Your cover letter should address how your training and experience aligns with the required and preferred qualifications listed above. Application reviewers will rely on these written materials to determine which applicants move forward in the process. References will be requested from final candidates. All applicants will be notified once the search concludes and a candidate is selected.

University sponsorship is not available for this position including transfers of sponsorship and TN selected applicant will be responsible for ensuring their continuous eligibility to work in the United States (i.e. a citizen or national of the United States a lawful permanent resident a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of position is an ongoing position that will require continuous work eligibilityIf you are selected for this position you must provide proof of work authorization and eligibility to work.

Contact Information:

Contact Information:

Beth Miller

Relay Access (WTRS): 7-1-1. See RELAYSERVICE for further information.

Institutional Statement on Diversity:

Diversity is a source of strength creativity and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity culture background experience status abilities and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching research outreach and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students faculty and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal OpportunityEmployer.

Qualified applicants will receive consideration for employment without regard to including but not limited to race color religion sex sexual orientation national origin age pregnancy disability or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgroundsand encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodationfor any step in the hiring process (e.g. application interview pre-employment testing etc.) please contact the Divisional Disability Representative (DDR)in the division you are applying make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

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