Production Support Manager
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Job Location:
Nyon - Switzerland
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Member of the Banking Solutions team responsible for ensuring the day-to-day stability reliability and regulatory compliance of critical banking applications.
The role focuses on operational excellence incident management service delivery and continuous improvement in close coordination with Finance ALM Back Office Compliance IT development teams and auditors.
Key Responsibilities
- Ensure the smooth daily operation (run) of critical banking systems and guarantee service continuity.
- Monitor operational workflows to ensure compliance with internal policies and regulatory requirements.
- Own and manage the support queue: prioritize resolve Level 1 and Level 2 incidents and escalate to technical teams when required.
- Act as the main point of contact between business users and IT for production-related matters.
- Supervise and coordinate production releases ensuring minimal operational impact.
- Administer and maintain core banking applications (T24 Bobatools GTExchange GTFrame GTMatch Hypersuite).
- Track operational KPIs (incident volume resolution time backlog SLA adherence) and report regularly to stakeholders.
- Identify recurring issues and implement corrective actions to reduce operational risk.
- Drive automation initiatives to streamline repetitive tasks and improve efficiency.
- Ensure audit readiness and provide documentation/evidence during internal and external audits.
- Lead and support the team in handling operational workload ensuring prioritization and delivery under tight deadlines.
Qualifications :
- 3 years of experience in banking operations or application support within a production environment.
- Proven experience managing or coordinating a team in a run/production context.
- Strong understanding of banking processes and regulatory constraints.
- Hands-on pragmatic and solution-driven approach.
- Ability to operate under pressure in a time-sensitive environment.
- Structured autonomous and accountable.
Additional Information :
SQ2
Remote Work :
No
Employment Type :
Full-time
Key Skills
- History
- Insurance Management
- JDE
- Administration Office
- Catering Operations
About Company
As a leading provider of online financial services, Swissquote Group offers innovative solutions and comprehensive services to meet the wide-ranging demands of its global clients.With an Online Trading Platform linked to more than 60 stock markets in over 40 countries, including off-e ... View more
