Supervisor, CS&L, CLD, China
Share
Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Are You Ready to Make It Happen at Mondelēz International
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will improve value and service to your customers and improve supply addition you will use internal and customer data to optimize plans and to support joint initiatives withstrategic customers.
How you will contribute
You will:
- Be the single point of contact for your customer portfolio
- Manage escalations for complaints and disputes and handle and resolve issues to ensuremaximum customer satisfaction
- Help achieve business and commercial objectives by achieving customer service targetssupporting the improvement agenda (internal process and external customer) and developingcollaborative relationships cross-functionally and with customers
- Work with the order fulfilment team to report on KPIs including root-cause analysis and improvement initiatives
- Use customer data to monitor on-shelf availability depot-to-storeservice stock holding and promotional sales. Use this information to drive decision makinginternally and with the customer in ways that maximize service levels and sales
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
- Experience in CS&L and with customers
- Experience in fast-moving consumer goods or consumer packaged goods company
- Strong analytical and problem solving skills
- SAP knowledge and expertise in MS Office
- Customer orientation strong influencing and communication skills
- Strong focus on delivering productivities service and KPIs
- Team player accountable proactive thinking flexibility
More about this role
What you need to know about this position:
What extra ingredients you will bring:
Education / Certifications:
Job specific requirements:
Travel requirements:
Work schedule:
No Relocation support available
Business Unit Summary
Mondelēz International entered the China market in 1984. Headquartered in Shanghai Mondelēz Greater China is a leading company in the snacks business including biscuits Chocolate candy & gum and beverages. With over 4000 employees Mondelēz has established manufacturing plants in East South and North China as well as a Global Biscuit R&D Technical Center in Suzhou. The Chinese name Yi Zi (亿滋) represents the companys vision to bring an abundance of deliciousness to consumers.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation or preference gender identity national origin disability status protected veteran status or any other characteristic protected by law.
Job Type
RegularCustomer Collaboration (CLD)Customer Service & LogisticsRequired Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Hospitality Experience
- Management Experience
- Mediation Experience
- Guest Services
- Merchandising
- Experience with Children
- Leadership Experience
- Mentoring
- Supervising Experience
- Neonatal Ventilator
About Company
Mondelēz International, Inc. empowers people to snack right in over 150 countries around the world. We're leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. ... View more
