Technology Implementation Specialist

COVID 19 On-Campus Requirements

Prior to May 1 2022 the University required all students faculty staff and visitors (including contractors) to declare their COVID-19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in in-person University activities. These requirements were suspended effective May 1 2022 but the University may reinstate them at any point.

About Queens University

Queens University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research faculty administration engineering & construction athletics & recreation power generation corporate shared services and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women racialized/visible minorities Indigenous/Aboriginal peoples persons with a disability persons who identify in the LGBTQ community and others who reflect the diversity of Canadian society.

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Job Summary

A Brief Overview

Reporting to the Manager of Support Services Queens Health Sciences Information Technology (QHS IT) the Technology Implementation Specialist supports faculty departments by analyzing business needs recommending process improvements and implementing software solutions to enhance efficiency. This role ensures optimal use of centrally available and faculty-specific software reducing redundant purchases and maximizing technology investments.

The incumbent will lead committees or working groups to assess software effectiveness and will represent QHS in vendor communications to advocate for faculty needs and resolve issues. They will develop and deliver training materials to promote user self-sufficiency and improve adoption while tracking training outcomes for continuous improvement.

In this role the incumbent will document business requirements design test scenarios and provide advanced user support to support effective implementation all within an environment committed to change management and security protocols.

This position provides expertise and advice for a variety of technology training needs and materials. This position plans designs and develops training content including customized documentation and/or materials. This position assesses training needs and learning gaps and facilitates meetings and/or conducts surveys to gather training requirements. This position also supports program evaluation and tracks and analyzes training program experience and identifies future training needs and/or modifications.

Job Description

What you will do

• Provides expertise and advice for a variety of technology training needs and materials.
• Plans designs and develops training content including customized documentation and/or materials.
• Assesses training needs and learning gaps and facilitates meetings and/or conducts surveys to gather training requirements.
• Supports program evaluation utilizing automated tracking and evaluation.
• Develops and maintains knowledge base accessible by users to facilitate self help.
• Tracks and analyzes training program experience and identifies future training needs and/or modifications.
• Analyzes edits documents and translates business and functional requirements.
• Conducts research and addresses information systems changes and business process improvements to meet current and future business requirements.
• Recommends system and business process improvements on complex information system and business process issues.
• Creates multi-level test scenarios.
• Designs processes for data input.
• Provides user support and 3rd level help desk support.
• Ensures updates and changes to any application configurations meet change management and security specifications.
• Administers user access to key systems.
• Other duties as required in support of the department and/or unit.

• Four-Year Bachelor Degree or addition requires trade certification qualification or on-going learning to remain ahead of changes in technology or emerging fields.

• More than 3 years and up to and including 5 years of experience.
• Experience with learning management system functionalities and standards is considered an asset.
• Experience in planning and/or managing projects considered an asset.
• Experience in client and/or customer experience functions considered an asset.

• Knowledge of concepts and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or substantial work experience.
• Provide effective consultation and advice on non-straightforward and/or complex issues.
• Interaction with others requires interpersonal skills and the ability to understand and influence.
• Adapt messages to meet the different needs of different audiences.
• Builds relationships trust and credibility.
• Prioritize and distribute work to deliver objectives on time and to the highest standard.
• Identify in advance when the intended results may not be achieved and develops a plan to address the gaps.
• Actively participate in project team meetings and develop individual and unit project plans.
• Lead procedural or technological change within a unit.
• Identify opportunities to improve the effectiveness and efficiency of work processes.
• Seek information and input to fully understand the cause of problems.
• Appropriately assesses risks before making a decision.
• Contribute to the creation and evaluation of possible solutions.
• Take action to remove obstacles and address problems before they impact performance and results.
• Apply equity diversity accessibility inclusion and Indigenization considerations to decision making and planning.
• Promote a work environment that is free from sexual violence harassment and discrimination and the ability to show empathy for those who have experienced trauma.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queens is strongly committed to employment equity diversity and inclusion in the workplace and encourages applications from Black racialized persons Indigenous people women persons with disabilities and 2SLGBTQI accordance with Canadian Immigration requirements priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at .