Manager, Client Service
Share
Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
To oversee the daily operations of client services management teams driving optimal performance and the delivery of exceptional client service that embodies world-class operational standards.
Qualifications :
Type of Qualification: First Degree
Field of Study: Business Commerce
Experience Required: Service Management
5-7 years
Demonstrated experience and ability to manage multiple internal stakeholder relationships to drive business operations. Includes Finance IT Compliance and Risk.
5-7 years
Experience resolving complex client services issues with demonstrated ability to interact across multiple internal and external stakeholders
Additional Information :
Behavioural Competencies:
- Developing Expertise
- Directing People
- Embracing Change
- Examining Information
- Exploring Possibilities
Technical Competencies:
- Active Listening
- Automation Acumen
- Automation Enablement
- Automation Literacy
- Client Relationship Management
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients ... View more
