Senior Network Operations Centre Engineer

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

Were part of Super Group the NYSE-listed digital gaming company behind some of the worlds leading Sports and iGaming brands.

At DigiOutsource we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products customer experience and security. Were empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

Who were looking for

Were on a thrilling journey of growth and innovation and we need passionate driven individuals to join us. At DigiOutsource every day is action-packed and we expect you to bring your return youll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer Supercharge your career with us and be part of something extraordinary.

Why we need you

Were building experiences that wow our customers and that starts with bold curious people who want to do work that matters.

If youre hungry to grow excited by impact and ready for a challenge that will supercharge your career this could be your moment.

As a Senior Network Centre Operations Engineer youll play a critical role in delivering a highquality reliable and proactive operations service. You will take ownership of realtime monitoring advanced incident detection escalation leadership and complex troubleshooting across systems and platforms. Youll drive efficient service restoration ensure robust documentation of operational events and actively contribute to improving processes tooling and overall operational maturity.

What youll do

Youll take ownership of work that gives us our competitive edge including:

• Monitoring & Observability
  • Leveraging tools such as Grafana Datadog SolarWinds and Nagios to interpret dashboards tune alerts and recognise anomalous patterns or traffic spikes
  • Proactively identifying system health issues through realtime telemetry logs and metric correlations
• Networking & Platform Operations
  • Applying strong knowledge of TCP/IP DNS HTTP TLS load balancing and CDNs to analyse and resolve platform issues
  • Understanding distributed systems caching layers and message queues to support efficient fault isolation and impact assessment
• Incident Management Tooling
  • Using Jira for structured incident tracking escalation and resolution workflows
  • Operating oncall platforms such as PagerDuty and maintaining knowledge base/runbook documentation for consistent incident response
• Diagnostics & Troubleshooting
  • Performing firstpass triage on server health application performance API latency and database connectivity (e.g. SQL reachability connection pooling)
  • Analysing logs metrics and system indicators to narrow down rootcause direction during highpressure incidents
• Scripting & Automation
  • Using Bash Python or PowerShell for log parsing system checks and troubleshooting tasks
  • Automating repetitive operational processes to improve efficiency and reduce manual intervention
• Cloud & Container Technologies
  • Working with AWS Azure or GCP fundamentals to support cloudbased operational tasks
  • Understanding Docker Kubernetes and log stacks such as ELK/Opensearch Splunk or Loki/Promtail to enhance troubleshooting capabilities

This list covers your core responsibilities with plenty of room to stretch explore and take on new challenges as we grow.

What youll bring

Youre someone who brings:

• Clear confident communication (written and verbal) and the ability to breakdown complex ideas
• A collaborative mindset working smoothly with crossfunctional teams to hit shared goals
• Strong organisational skills and the ability to manage multiple projects without dropping the ball
• Exceptional attention to detail and a commitment to highquality work
• A relevant tertiary IT qualification and/or advanced industry certifications such as Cisco CCNA/CCNP CompTIA Network CompTIA A.
• ITIL v4 qualification or equivalent seniorlevel ITSM certification.
• Minimum 3-5 years experience in Operations NOC SRE support or missioncritical Incident Management roles within highavailability or realtime platforms.
• Minimum 3-5 years experience using multiple enterprise monitoring platforms (Datadog Grafana SolarWinds Nagios Zabbix) including alert tuning optimisation and trend analysis.
• Minimum 3-5 years handson experience using enterprise ITSM tools such as Jira ServiceNow or Freshservice with a proven track record of leading priority incidents (P1/SevA).
• Leveraging tools such as Grafana Datadog SolarWinds and Nagios to interpret multilayer dashboards correlate metrics and identify earlywarning failure patterns.
• Prior experience in environments with rapid changes live-system dependencies or peaktraffic events (e.g. sports ecommerce gaming streaming financial trading)

Desirable skills youve got up your sleeve

It would be great if you also have some of the following skills:

• Cloud certifications (AWS/GCP/Azure) or DevOps tooling certifications are highly advantageous.
• In-depth knowledge of sports betting markets including odds calculation betting types and market trends
• Previous experience in the online gaming or casino industry with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions ensuring adherence to legal standards
• Experience with real-time systems or hightraffic platforms ensuring performance and stability during peak betting or gaming events
• Ability to analyse and interpret large datasets for operational insights risk identification or performance optimisation

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What youll get back

We invest in your growth and wellbeing so you can bring your best:

• Supergrowth is real here. Our learning and development programmes give you the tools training and opportunities to level up fast.
• Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.
• Support that has your back. Our Employee Assistance Programme offers resources for you and your family.
• Group Life Cover
• Funeral Fund Benefit
• Income Continuation Benefit
• Medical Aid Subsidy
• Retirement Annuity Subsidy

Ready to feel superclass

At Super Group your experience matters. Were honest fair and focused on helping you succeed and your work will have real impact from day one.

Game on!

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore a qualification verification check will be done. By applying for this role and supplying the necessary details you hereby grant us permission to apply for these checks. This will be done in a confidential manner and solely for the purposes of verification.

Should you not hear from us within 2 weeks please deem your application as unsuccessful.

The perfect place to work play and grow!