Account Manager I – Client Billing Operations (Inquiry Management Team)
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area
As the Account Manager I in the Global Billing Operations Inquiry Management function you will perform investigations and research to support global Commercial & Investment Bank clients. You will support the end-to-end billing process for global business units within both Securities Services and Escrow Services. Our clients use a wide range of products and services including Custody Cash & Liquidity Collateral Management Accounting Transfer Agency Investment Analytics Trust & Fiduciary Middle Office Outsourcing Foreign Exchange and more. The department consists of approximately 125 professionals located in Plano TX and Manila Philippines managing global client billing payment processing and delivering change and regulatory program management. As a key member of the Global Billing Operations Inquiry Management function you will perform investigations and research to support global Commercial & Investment Bank clients. You will address billing inquiries analyze errors recommend process improvements and maintain strong cross-functional partnerships to ensure issues are resolved satisfactorily.
Job Responsibilities:
- Address billing inquiries from global Commercial & Investment Bank clients.
- Analyze errors and control breakdowns determine root causes and trends and oversee remedial actions.
- Perform impact calculations and post invoice adjustments and reversals.
- Evaluate procedural gaps scope cross-operational impact and recommend process improvements.
- Monitor and report key operational performance indicators and risks to management focusing on process improvements and consistency.
- Present key messages to a wide audience including executive stakeholders and escalate key risks/issues to Senior Management.
- Maintain collaborative relationships with internal partners including Client Services Sales/Relationship Management Product Management Pricing Financial Controllers Compliance Risk Management and Controls.
- Build communication lines and ensure cross-functional partnership within the distributed operating model.
Ensure all issues are resolved in a satisfactory manner.
Required qualifications skills and capabilities:
Minimum 3 years of banking or finance operations experience required.
Ability to prioritize and respond to changing work patterns.
Strong analytical and problem-solving abilities with attention to detail.
Flexible approach to work and ability to embrace corporate change.
Strong ability to learn new products and processes.
Strong risk and control awareness with the ability to prioritize workloads and meet critical deadlines.
Confident communication skills in all mediums with internal and external clients.
Ability to understand end-to-end processes and associated details.
Preferred qualifications skills and capabilities:
- Experience in billing operations is a plus.
- Bachelors degree or equivalent preferred.
Shift: 2pm-11pm PHT
Required Experience:
Manager
Key Skills
- Revenue Cycle Management
- Athenahealth
- ICD-10
- Management Experience
- Medical Coding
- ICD-9
- Medical Billing
- Budget management
- CPT Coding
- Leadership Experience
- Medicare
- Supervising Experience
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
