Sales Operations Associate

Role Overview

As a Sales Operations Specialist you are a commercial driver responsible for the end-to-end sales liquidation process. Moving beyond a traditional support mindset you will act as a proactive Tele-sales operator converting inquiries into closed deals upselling based on inventory knowledge and ensuring a seamless delivery experience for our customers. This role requires high ownership negotiation skills and the ability to coordinate effectively between remote operations and our physical shop teams.

Key Responsibilities

• Sales Conversion & Upselling: Proactively manage customer inquiries via chat to close deals and recommend additional products or alternatives based on deep inventory knowledge.

• Logistics & Delivery Coordination: Manage and track customer delivery schedules by coordinating with third-party logistics (3PL) providers and the physical shop team to ensure timely fulfillment.

• Offline Shop Collaboration: Act as the bridge between remote sales and the physical store to verify stock availability and ensure the customers expectations are met upon delivery or pickup.

• Autonomous Problem Solving: You are empowered and required to make small-scale commercial judgment calls to resolve customer issues or save a deal on the spot rather than defaulting to escalation.

• Judgment Logging: Maintain a daily log of unique cases and the specific decisions you made. These logs are reviewed during weekly All-Hands sessions to refine business logic and team training.

• Customer Experience (CX) Drive: Consistently request customer reviews after every successful deal to help the team maintain a target rating of >4.9 stars.

• Administrative Excellence: Handle all supporting administrative tasks sales reporting and documentation required for daily operations.

Qualifications :

Role Requirements

• A proactive approach to Closing rather than just Answering (Commercial Mindset).

• The ability to resolve customer queries independently by applying established business logic (Ownership & Autonomy).

• Clear and professional communication in both written and spoken English with a focus on negotiation and rapport-building (Communication Skills).

• Quick to learn and navigate internal software mobile applications and basic office tools like Google Sheets/Excel (Technical Proficiency).

• Must be ready to work from the office when requested (Hybrid Flexibility).

• The schedule is 5 working days per week with a shift from 11:00 AM 9:00 PM SGT. This shift includes working on weekends.

• The role is Incentive-Based with rewards structured around achieving sales targets and maintaining high customer review ratings.

Additional Information :

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Remote Work :

Yes

Employment Type :

Contract