Director, Clinician Workforce Strategy & Capacity Mgmt. (Remote)

Who We Are

Access TeleCare is redefining how hospitals and health systems deliver Neurology careclosing access gaps improving patient outcomes and supporting overburdened clinical teams through best-in-class telemedicine solutions.

As the nations largest provider of telemedicine technology and acute clinical services our Telemed IQ platform enables life-saving care across behavioral health psychiatry and beyond. We are proud to be the first acute telemedicine provider to earn and continuously maintain The Joint Commissions Gold Seal of Approval.

We love what we do and if you want to know more about our vision mission and values go to to check us out

The Opportunity

The Director Clinician Workforce Strategy and Capacity Management is a key member of the clinical operations team responsible for forecasting capacity needs managing service levels and leveraging technology to eliminate scheduling gaps while protecting margin and reliability. The Director manages a team of schedulers providing the necessary leadership and direction to transform manual workflows into a centralized efficient structure that balances clinical supply with patient demand across a multi-state telehealth platforms.

What Youll Do

• Provide leadership and direction to the scheduling team
• Build and run the workforce/capacity model across states programs and care settings
• Translate demand signals into actionable staffing plans and scheduling strategies
• Define and manage trade-offs across coverage cost service levels and clinician experience
• Partner with business and clinical leaders to establish a clear operating cadence for capacity decisions
• Lead the scheduling operating rhythm including Tier 2 support for disruptions (call-offs coverage gaps service changes)
• Own core models and reporting for productivity utilization scheduled hours coverage gaps and service levels
• Develop scenario models in Excel to guide staffing and operational decisions (capacity COGS margin impact)
• Interpret and use Tableau dashboards to spot trends diagnose performance variance and drive action
• Drive continuous improvement in schedule build processes and scheduling quality
• Support go-lives and expansions with timeline ownership and coverage readiness
• Surface insights clearly to senior stakeholderswhats happening why what were doing and expected impact
• Serve as the connector across Operations Analytics Clinical Support Service Excellence Credentialing/Privileging and Finance
• Communicate proactively when risks emerge; bring solutions not noise
• Ensure workforce decisions align to financial targets (includingCost of Goods Sold (COGS) and contribution margin)
• Establish KPIs accountability and a practical operating system that scales
• Improve tools/processes to support daily operations with a focus on physician scheduling excellence
• Provides direct supervision of staff including assignment of work tasks coaching and general performance management
• Coaches develops and mentors direct reports with an emphasis on building career paths for professional growth
• Administers progressive discipline including corrective action when necessary to ensure high levels of job performance and compliance with company policy Conducts formal performance appraisals for all direct reports and develops action plans for continued development and performance improvement
• Manages payroll activities for direct reports to include timekeeping approval for time off requests and other administrative functions
• Other duties as assigned

What Youll Bring

• Bachelors degree in business administration Healthcare Administration or a related field
• At least 7 years of relevant work experience in workforce/capacity analytics operations strategy workforce management or a related analytical management role
• Advanced Excel skills (modeling scenarios data structuring; you can live in spreadsheets)
• Ability to interpret Tableau dashboards and use BI outputs to drive decisions
• Proficiency with Sales Force Microsoft Office and scheduling software
• Demonstrated ability to manage multiple priorities without getting overwhelmedstrong judgment and ruthless prioritization
• Strong financial analysis and modeling skills with the ability to effectively communicate insights
• Deep understanding of scheduling efficiency drivers and the ability to present data-driven recommendations
• Excellent facilitation collaboration and influencing skills with a proven track record of successful cross-functional engagement
• Exceptional organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Strong interpersonal and presentation skills with the ability to communicate clearly at all levels of the organization
• Proactive and self-starter; approaches responsibilities with a thoughtful and appropriate sense of urgency - operates with a sense of responsiveness to the business and for the business and accustomed to working in a lean dynamic organization where everyone roles their sleeves up
• Strong project management skills while understanding the nuances of the organization (being organizationally aware).
• Tolerance for ambiguity and ability to cut through to the core of an issue
• Comfortable with change with the ability to pivot to meet the needs of the company
• Ability thrives in a high growth fast-paced organization and remote based environment
• Must be able to remain in a stationary position 50% of the time
• Occasional travel for meetings and collaboration

Why Join Access TeleCare

• Fully remote work environment
• Comprehensive benefits health dental vision life and 401(k)
• Flexible vacation and wellness days we value performance and balance
• Culture of ownership transparency and results where the best ideas rise
• Directly impact patient access to neurology care nationwide
• Lead growth for one of the most critical and rapidly expanding areas in healthcare
• Partner with health systems to address workforce shortages and rising demand
• Shape the future of tele-neurology at scale

Ready to Own Something That Matter

If you are passionate about expanding access to care and youre ready to take full ownership of a business-critical operation we want to talk to you!

Access TeleCare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age marital status national origin disability protected veteran status race religion sex or any other characteristic protected by applicable laws regulations and ordinances. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.