Senior Learning Design & Enablement Specialist

Alpharetta, GA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

The Company

2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient

SpryPoint is modernizing how utilities serve their communities. As a high-growth software company were shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.

Founded by industry veterans in 2011 weve grown from a profitable startup to a rapidly scaling company of 300 employees serving 100 utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.

Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity and evolving customer expectations. With more than a decade of experience and a track record of successful implementations spanning water electric and gas utilities SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.

We deliver comprehensive solutions including SpryCIS SpryEngage SpryMobile and SpryWallet that modernize the entire meter-to-cash process. What sets us apart Our updates not upgrades approach user-centric design and unwavering focus on customer success.

Backed by strategic investment from Norwest Venture Partners since 2023 and an exciting new investment partnership from Insight Partners announced in 2026 were accelerating our growth while staying true to our core values: lead with kindness vision with impact radical honesty bold disruption keep it simple and execute with excellence.

Join our award-winning team in transforming an essential industry that powers communities across the Americas.

The Role:

SpryPoint is in an exciting phase of growth and were investing in the learning experiences that help our clients partners and team members thrive. As a Senior Learning Design & Enablement Specialist youll be a key part of our Learning & Development team - sitting within the broader Centre of Excellence - and play a meaningful role in shaping how people learn at and through SpryPoint.

This isnt just a content creation role. Youll design scalable curriculum facilitate live learning experiences and help translate complex technical concepts into training that actually sticks. From client onboarding to internal enablement to partner certification your work will have a direct impact on how successfully people adopt and use our products.

Youll report to the L&D Team Leader and work closely with fellow Instructional Designers as well as our Product Development UI and Service Delivery teams.

Where Youll Work:

This role is based out of our Atlanta GA office on a hybrid basis - we ask that youre in the office around three days a week though were flexible on which days those are and happy to find a rhythm that works for you.

Occasional travel may come up from time to time though its not a regular part of the role.

What Youll Be Doing:

Designing engaging outcome-driven training programs for clients partners and internal teams
Facilitating live training sessions workshops and learning events with confidence and energy
Supporting client and partner enablement throughout their implementation journey
Translating technical documentation and subject matter expertise into effective learning experiences activities and assessments
Contributing to the development of certification programs and structured learning pathways - including helping define what great looks like
Creating onboarding and enablement content that sets new SpryPoint team members up for success from day one
Partnering with cross-functional teams to keep training current with the latest product updates and implementation best practices
Developing content across multiple modalities - from instructor-led sessions to self-paced digital experiences
Bringing fresh thinking to the team and helping shape the future of digital and e-learning at SpryPoint
Leveraging AI tools and emerging technologies to build modern scalable learning experiences

What You Bring to the Table:

5 years of experience designing high-quality training for software applications with a strong focus on skills and competency-based learning
A certificate or diploma with a specialization in adult instructional design curriculum development or a related field
Hands-on experience with digital learning and AI-powered tools - experience with Articulate Synthesia or NotebookLM is a plus
Proven ability to facilitate training for technical products and audiences
A track record of developing learning content across multiple modalities
Exceptional verbal communication and advanced writing skills in English
Strong collaboration instincts and the ability to manage stakeholders with confidence and clarity
A genuine passion for continuous learning and staying ahead of whats next in L&D

What Sets You Apart:

Experience with certification program design and development
Background in the utility sector SaaS or software implementation
Experience working in a client-facing or professional services environment
Comfort working in a fast-paced scaling SaaS environment where things move quickly and priorities shift

Interview Process

We aim to make your experience thoughtful transparent and efficient - no surprises just a clear path forward.

Heres what you can expect:

Step 1: Recruiter Screening Conversation - An initial chat to learn more about your background career goals and interest in SpryPoint.

Step 2: Technical Writing Assignment -A short take-home exercise designed to give you an early opportunity to showcase your instructional writing skills and how you think about clarity and learning design. We keep it focused and respectful of your time.

Step 3: 30-Minute Interview with the L&D Team Lead -If your assignment resonates with the team youll meet with our L&D Team Lead for a deeper conversation about your experience approach to design and facilitation style.

Step 4: Final Presentation & Discussion with L&D Leadership - Youll present and walk through your written assignment with our L&D Team Leader VP of Centre of Excellence and key stakeholders in a collaborative 45-minute session - a more formal presentation with plenty of opportunity for discussion and questions.

Step 5: References/Offer - Well check your references to confirm all the great things weve learned about you. If all goes well well be thrilled to extend an offer and welcome you to the team!

Expect More From Your Career at SpryPoint

Work your way -Hybrid environment with an office in downtown Atlanta and flexible working hours

Competitive Total Rewards - Comprehensive compensation package that grows with you

Complete Setup - MacBook $800 to create your ideal home workspace

Total Wellness - Health dental vision and life insurance from day one

Recharge Time - Generous PTO Summer Friday half-days and unlimited sick days

Future Security - RRSP (Canada) and 401k (US) matching programs

Continuous Growth - $2500 annual development fund tuition assistance and Book Bounty program

Team Connection - Annual company events and team offsites that bring us together

Professional Identity Verification

To help us verify candidate authenticity and streamline our screening process we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a formal background check and identity verification as a part of our SOC 2 compliance procedures.

Equal Opportunity & Inclusion

SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race religion color national origin ancestry sex sexual orientation gender identity age physical or mental disability medical condition genetic characteristics veteran or marital status pregnancy or any other classification protected by applicable laws.

Accommodations

Need accommodations during our interview process Let us know and well work with you to provide the necessary support.

Required Experience:

Senior IC

The Company 2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient SpryPoint is modernizing how utilities serve their communities. As a high-growth software company were shaking up the status quo in the utility industry with the first and only truly cloud-native custom...