People Services Partner

• Lead HR Service Center operations serving as the primary escalation point for HR inquiries ensuringtimelyresolution disciplined case governance and effective judgment in managing complex or sensitive situations.

• Oversee core HR operations including onboarding offboarding job changes data management verifications andemployee support through casemanagement platforms.

• Lead complex casemanagement strategy partnering with Legal ER IT HRIS Security and vendors to manage escalations evaluate nuanced accommodation cases and develop decisionmaking frameworks for highrisk scenarios.

• Own governance frameworks for terminations offboarding controls benefits and leave programs identity and access management and dataquality standards across all worker types.

• Ensure compliance and audit readiness bymaintainingdocumentation standards supporting internal/external audits strengthening global stockaudit processes and implementing robust operational controls.

• OptimizeHR technology and systems including Workday workflows data validation reporting and crossfunctional downstream impacts; collaborate with HRIS on enhancements and new system capabilities.

• Drive operational excellence through process redesign workflow optimization case routing improvements and development of Tier0/selfservice resources and SOPs.

• Analyze HR operational trends and metrics toidentifyrisks inform preventive solutions improve cycle times and enhance overall employee and manager experience.

• Serve as a strategic HR operations advisor providing guidance to leaders and HR partners to ensure consistency compliance and scalable best practices across regions.

Required Skills & Qualifications

• Bachelors degree in human resources Business Administration Finance orrelatedfield.

• 7 years of HR operations HR shared services or employee support experience.

• Strong understanding of HR processes including onboarding offboarding accommodations and employee documentation.

• Experience managing sensitive employee information with discretion and confidentiality.

• Strong organizational skills with the ability to balance multiple workflows and deadlines.

• Excellent written and verbal communication skills with a customercentric approach.

• Proficiencywith HR systems and casemanagement tools (e.g. Workday ServiceNow).

• Exercise discretion and independent judgement in the performance of duties andmaintainsan advanced degree of confidentiality.

• Ability to interpret and apply HR policies accurately in daytoday work.

• High attention to detail andcommitmentto operational accuracy and compliance.

Preferred Skills & Qualifications

• Experience supporting accommodation processes (leaves returntowork or similar programs).

• Familiarity with stock programs or auditrelated documentation.

• Understanding of U.S. and/or Canadian employment practices and regulations.

• Experience with tuition reimbursement childcare benefits or leaveofabsence administration.

• Strong problemsolving skills with the ability to navigate moderately complex HR issues.

• Ability to collaborate effectively with crossfunctional HR teams.