Transcon Inbound Agent
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Manage the on-time and accurate delivery of inbound Transcon shipments with a sense of urgency. Offer best-in-class customer service to Expeditors customers and network of origin branches.
KEY RESPONSIBILITIES:
People
Exceed customer expectations by anticipating understanding and meeting their needs
Be proactive and timely to resolve operational challenges including escalation to management when necessary.
Build rapport and exhibit empathy and consistency during interactions to improve customer satisfaction with customers.
Maintain good relationships with service providers.
Operations
Track and Trace TRANSCON inbound shipments to ensure on-time delivery.
Enter data and shipment updates accurately and timely.
Manage timely deliveries based on shipment requirements.
Account for all special handling requirements for value-added services.
Account for all pertinent shipment documentation.
Meet KPI standards in accordance with Company and Product procedures.
Adhere to the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.
Customer
Access and follow all current customers standard operating procedures.
When necessary communicate with the consignee professionally and clearly.
Execute a superior customer service experience.
Support the transition of new business/updates to existing business.
Finance
Maintain awareness of market competitive costs.
Support the audit of local service provider invoices.
Support the management of overtime expenses and cost.
Qualifications :
6 months to 1-year related experience
Effective interpersonal skills including proven verbal and written skills.
Detailed oriented with ability to manage multiple job functions with minimal supervision
Additional Information :
Expeditors offers excellent benefits:
- Paid Vacation Holiday Sick Time
- Health Plan: Medical Prescription Drug Dental and Vision
- Life and Long Term Disability Insurance
- RRSP Retirement Savings Plan
- Employee Stock Purchase Plan
- Training and Personnel Development Program
Pay range 46000 CAD to 49000 CAD per annum
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
About Company
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 ... View more
