Front Office Supervisor (FT, Seasonal)

Providing engaging sincere and personalized service is at the heart of how our Colleagues turn moments into memories for our Owners and Guests at Fairmont Hotels & Resorts. As Front Office Supervisor you will lead by example offering exceptional service inspiring your team and ensuring every interaction makes our Owners and Guests feel valued welcomed and cared for. This is your opportunity to be a true ambassador of the Fairmont experience.

What Is In It for You

• Exceptional work-life balance with unparalleled access to the mountains and outdoors only steps from the lodge
• Seasonal fulltime role with jobattached offseasons
• Benefits: medical dental vision supplemental health ski/spa pass life AD&D 401(k)
• Inclusive supportive team culture with robust engagement opportunities. This is a place where you feel appreciated.
• Employee benefit card offering discounted rates at Accor properties worldwide
• Learning and development programs through our Accor Academies
• Career growth opportunities within the property and across the global Accor network
• Opportunities to make a difference through our Corporate Social Responsibility initiatives including Planet 21

Summary of Responsibilities

Reporting to the Front Office Manager your responsibilities include but are not limited to:

• Consistently delivering professional friendly and engaging service
• Leading and supervising the Reception and Transportation teams while upholding all service standards
• Handling Owner and Guest concerns with urgency and care documenting issues and notifying the appropriate departments
• Attending regularly scheduled departmental meetings
• Assigning daily tasks based on operational needs and workflow
• Balancing operational administrative and Colleague needs
• Assisting Owners and Guests with hotel information and services in an informative helpful manner
• Coordinating Owner and Guest arrival and departure schedules
• Managing daily transportation logistics
• Serving as Manager on Duty as assigned
• Following departmental policies procedures and service standards
• Adhering to all safety policies
• Performing other duties as assigned

Qualifications :

Qualifications:

• Valid Drivers License in good standing required
• Previous experience in guest services department preferred
• Previous Property Management System experience preferred
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline an asset
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift
• Frequent kneeling pushing pulling lifting
• Occasional ascending or descending ladders stairs and ramps

Additional Information :

Visa Requirements: Applicants must be legally eligible to work in the USA. We are unable to sponsor work visas.

Starting hourly wage: $22.62/hr

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks including complimentary upgrades extended stays discounted stays across Fairmont & Raffles properties special dining and wellness discounts and added luxuries to enhance your experience. We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits. Other benefits found in Whats In It For You

Our Values

Respect:We value the needs ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence: We make genuine connections and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. 

Integrity: We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Remote Work :

No

Employment Type :

Full-time