Lead Veterinary Receptionist
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Job Location:
Fort Smith, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Job duties include but are not limited to:
Position Summary
We are seeking an experienced and motivated Lead Veterinary Receptionist to support front desk operations guide the client service team and help ensure a smooth and welcoming experience for both clients and patients. This role is ideal for someone who excels in customer service enjoys mentoring others and works closely with hospital leadership to maintain efficient daily operations.
Key Responsibilities
Client Service & Front Desk Operations
- Provide exceptional client service by warmly greeting clients answering phones scheduling appointments and managing check-in and check-out processes
- Ensure accurate client and patient records within the practice management system
- Communicate clearly with clients regarding appointments services estimates and general hospital policies
- Maintain a clean organized and professional reception and lobby area
Leadership & Team Support
- Serve as a leader and resource for the reception team
- Train mentor and assist with onboarding new client service representatives
- Help coordinate daily front desk coverage scheduling and workflow
- Foster a positive collaborative and supportive team environment
- Provide feedback and assist with performance coaching in partnership with hospital leadership
Operations & Workflow Support
- Help maintain efficient front desk operations and appointment flow
- Assist with administrative tasks including managing emails reminders and client communications
- Support hospital initiatives that improve client experience and operational efficiency
- Ensure adherence to hospital policies procedures and confidentiality standards
Client Communication
- Provide clear compassionate communication to clients regarding scheduling services and follow-up care
- Help address client questions or concerns and escalate when appropriate
- Support client education to help ensure the best care and experience for their pets
Qualifications :
Were looking for:
Required
- Previous experience in a veterinary receptionist role with experience in a lead or senior client service position preferred
- Strong client service skills with the ability to communicate clearly and compassionately with clients and team members
- Excellent organization leadership and problem-solving abilities
- Ability to multitask and remain calm and professional in a fast-paced environment
- Proficiency with scheduling phone management and client communication
Commitment to providing exceptional client experiences and supporting a positive team environment
Preferred
- Prior experience training or mentoring reception or client service team members
- Experience with veterinary practice management software and electronic medical record systems
- Familiarity with scheduling coordination workflow management or front desk operations in a veterinary setting
Additional Information :
We offer our staff:
Pay: $18-20/hr depending on experience
- Comprehensive Benefits (health dental vision liability 401k & 401K matching program life & supplemental insurance HSA & FSA)
- Employee Assistance Program
- Paid Vacation and Sick Time for ALL Employees
- Paid Bereavement Program
- Paid Parental Leave Program
- Competitive Compensation
- Continuing Education Allowance (applies to licensed/registered/certified roles)
- Tuition Assistance Program
- Access to a CVA/CVT/CVPM Partnership through Penn Foster
- Career Development Opportunities
- Referral Bonus Program for most positions!
- Additional Benefits May Also Be Available (i.e. Personal Pet Discounts Holiday Pay Uniform Allowance Bonuses etc)
- Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.
- *Note some benefits may only be available to or vary slightly for full time employment status vs part time status.
- For additional details including our full equal opportunity statement texting/outreach communication authorization physical requirements of the job and more please visit Work :
No
Employment Type :
Full-time
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
About Company
Alliance Animal Health was founded in 2017 based on the need for a new service model in the veterinary industry. The approach was to create a true partnership model that would help veterinarians by removing the stress of managing the business side of the practice and giving them the b ... View more
