Reservations Agent
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
- Handle telephone and email enquiries accept reservations and input booking details accurately into the hotel PMS (Opera).
Provide professional friendly and efficient service to guests clients and callers to create a positive hotel image.
Ensure all reservation details guest information and payment guarantees are recorded correctly in the system.
Respond to reservation enquiries and emails promptly and ensure all bookings are processed without backlog.
Maintain accurate guest histories and reservation records to support personalised guest service.
Upsell rooms and promote hotel services to maximise occupancy and revenue.
Communicate closely with Front Office and Sales & Marketing teams regarding enquiries bookings and guest requirements.
Monitor room availability manage cancellations and follow hotel procedures for reservations cancellations and no-shows.
Ensure proper documentation and filing of reservation records travel agent information and correspondence.
Handle guest requests provide information about hotel facilities and maintain confidentiality of guest information at all times.
Qualifications :
- Minimum Diploma in Hospitality Tourism Business Administration or related field.
Previous experience in reservations front office or customer service in the hospitality industry is an advantage.
Familiarity with hotel PMS systems (Opera preferred) and Microsoft Office.
Strong communication and interpersonal skills with a customer-focused approach.
Ability to handle multiple enquiries and work efficiently in a fast-paced environment.
Good attention to detail and organisational skills.
Ability to work independently and as part of a team.
Professional appearance and positive attitude.
Willingness to work shifts weekends and public holidays if required.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Active Directory Administration
- English Language
- Access Control
- Jpa
- Legal Support
- Airlines
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
