Reservations Agent Sand Valley
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Job Location:
Nekoosa, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Sand Valley is a golf resort and community settled gently upon 12000 acres of rugged pre-historic sand dunes in central Wisconsin. Here residents and guests will find six world-class golf courses built in harmony with the land: Sand Valley Mammoth Dunes Sandbox The Lido Sedge Valley and Commons. Founded in 2016 by brothers Michael and Chris Keiser the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness.
Beyond premier golf Sand Valley is a year-round celebration of all the outdoors from fat-tire biking hiking and kayaking to ice hockey skating or a guided cold plunge. The resort now features a 13000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.
The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude Sand Valley helps guide guests through an immersive experience in Wisconsins natural beauty and away from the demands of daily life.
Position Summary
As a Reservations Agent you help shape each guests time at Sand Valley from the very beginning. You will plan and coordinate golf lodging dining and other experiences making sure every detail is clear accurate and set up to carry through once the guest arrives. This role sits at the center of the guest experience and connects directly to how each stay comes together.
What Youll Do
- Book golf lodging dining and other resort experiences by phone email and in person
- Provide clear accurate information about the property offerings and policies
- Answer and direct calls using a multi-line phone system supporting both future and in house guests
- Build and maintain guest profiles and reservation details
- Review reservations to ensure accuracy and completeness
- Complete follow up and reservation documentation in a timely and consistent way
- Support Group Reservations and assist the Front Desk when needed
- Stay familiar with the property including courses lodging dining and surrounding area
- Assist with data entry and administrative tasks as needed
- Identify opportunities to improve accuracy and efficiency within the process
- Additional duties as assigned
What You Bring
- High school diploma required; college degree preferred
- Clear communication and a professional approachable way of working with guests and teammates
- Attention to detail organization and follow through
- Ability to manage multiple priorities and stay focused during busy times
- Comfort working through questions solving problems and making decisions
- Familiarity with Microsoft Office including Outlook Word and Excel
- Willingness to learn reservation systems such as Agilysys and other resort tools
- Comfort working with numbers and reservation details
- A professional presence in how you communicate and represent the resort
- Flexibility to work evenings and weekends as needed
- Experience in hospitality golf or a reservations environment is helpful
Perks
- Golf Privileges
- Restaurant Discounts
- Retail Discounts
- Uniform Allowance
- Employee Meal Program
- Employee Assistance Program Canopy
Classification
- Full-Time Seasonal Hourly Non-Exempt
Sand Valley LLC is an Equal Opportunity Employer
#sandvalley
Sand Valley LLC is an Equal Opportunity Employer
We participate in E-Verify to confirm employment eligibility.
#sandvalley
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Unclear Seniority
