Account Director

Job Title: Account Director

Location: London

SUMMARY

As Account Director you will lead the delivery of exceptional facilities management services within a dynamic multi-stakeholder environment. This role demands strategic oversight operational excellence and a strong focus on client satisfaction. You will foster a highly collaborative culture across diverse teams and partners champion inclusion and drive innovation to meet and exceed contractual and client expectations.

KEY DUTIES & RESPONSIBILITIES

Client Partnership & Relationship Management

• Build and maintain strong trust-based relationships with client stakeholders acting as a strategic advisor and ensuring alignment on objectives.
• Serve as the primary point of escalation for client concerns resolving issues promptly and professionally.
• Attend and lead regular strategic meetings presenting operational and financial updates with clarity and confidence.
• Collaborative Leadership & Team Development
• Create a culture of teamwork and shared accountability across internal teams contractors and suppliers.
• Promote diversity and inclusion within the workforce ensuring equal opportunities for growth and development.
• Lead recruitment onboarding and succession planning for key roles ensuring the team is equipped to deliver excellence.
• Provide coaching mentoring and performance feedback to managers and engineers supporting career progression and engagement.
• Operational Excellence & Service Delivery
• Ensure all critical systems remain fully operational minimizing risk to client business continuity.
• Oversee planned preventative maintenance and reactive works ensuring timely completion and compliance with KPIs and SLAs.
• Implement best practices in health safety and environmental standards embedding a culture of safety across all operations.
• Monitor and report on service performance identifying trends and opportunities for continuous improvement.
• Financial & Commercial Management
• Take full accountability for P&L performance ensuring budgets are met and identifying efficiencies without compromising service quality.
• Develop and manage financial forecasts monthly reports and variance analyses presenting findings to senior stakeholders.
• Identify and deliver additional revenue opportunities through extra works and service enhancements.
• Innovation Sustainability & Social Value
• Drive initiatives that enhance service delivery sustainability and social impact aligning with client and company objectives.
• Explore and implement innovative solutions to improve efficiency and reduce environmental impact.

KNOWLEDGE & SKILLS

• Education: HNC/BTEC/Degree level preferred.
• Technical Expertise: Strong understanding of facilities management including mechanical/electrical systems compliance and risk management.
• Experience: Proven track record in contract management multi-disciplinary team leadership and delivering operational excellence in complex environments.
• Attributes:

- Inclusive leadership style promoting diversity and respect.

- High customer focus and ability to build strong relationships.

- Resilient under pressure decisive and solutions-oriented.

- Team player who thrives in a collaborative setting.