Verafin Customer Success Manager
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Job Location:
Saint John - Canada
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Are you ready to be part of a dynamic and innovative company thats revolutionizing Financial Crime Management At Nasdaq Verafin were not just industry leaders; were trailblazers in providing cutting-edge cloud-based solutions for financial institutions. Were creating the worlds most effective financial crime fighting network!
Were seeking a talented Customer Success Manager reporting to a Director of Client Success Management. In this roleyouwill workas a consultative partner to Nasdaq Verafin customers providing excellent customer experience and building rapport with key contacts. You will helpto identify new adoption opportunities understand the customers key priorities and implement strategies for success to ensure we are working towards common goals. As a liaison between the customer and Nasdaq Verafin you will serveas an internal customer advocate.
What Youll Do
Build and maintainstrong relationships with key customers across departments as their primary contact.
Leverage deep knowledgeof the Nasdaq Verafin product suite to align customer needs with solutions.
Drive retentionby maximizing product adoption and optimizing application use.
Conduct strategic customer interviewsand deliver Business Reviews aligned with their success goals.
Manage feedback and escalationspromptly while collaborating cross-functionally and tracking activities in Salesforce and Gainsight.
What Youll Bring
5 yearsof experience in customer relationship management.
Strong abilityto engage customers uncover issues and build trust.
Skilled at navigatingand influencing stakeholders across all levels.
Proven abilityto manage multiple priorities while maintaining quality.
Adaptable and proficientwith CRM tools in fast-paced environments.
Come as You Are
Nasdaq is an equal opportunity employer. We welcome people from all backgrounds and identities. If you need any accommodation during the hiring process just let us know.
Benefits & Rewards
We offer a competitive well-rounded rewards package that supports you and your family inside and outside of work.
Learn more on ourNasdaq Benefits & Rewards Career Page.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age color disability national origin ancestry race religion gender sexual orientation gender identity and/or expression veteran status genetic information or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
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