Associate Knowledge Manager
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate digitize and transform the way more than 75 million people around the globe bank and shop in this hyper-connected consumer-centric world. Join us in connecting people to commerce in this vital rewarding role.
Job overview
Person in this role promotes knowledge sharing of DNs information and experience both inside and outside the company; establishes data systems to leverage and capitalize on the knowledge of team members and finds ways to use that knowledge to maximize opportunities and improve business processes; coordinates with business operations product service technology and information users to understand data and information requirements; partners with company subject matter experts to extract consolidate and disseminate knowledge effectively through diverse channels including integration with desktop data management mobile and other applications; develops and manages knowledge management systems and processes to ensure accuracy availability and ease of use for internal teams frontline customer support employees and other audiences.
Responsibilities
- Gains familiarity with Knowledge Management concepts practices and methodologies.
- With guidance learns to perform Knowledge Management Specialist duties including: Working with subject matter experts and end users to understand information requirements sources and availability.
- Information gathering collection and scrubbing.
- Content development database input maintenance and update.
- Message development including for agent reference & education customer messaging chat knowledge-based content and self-help resources (such as bot or app content).
- Systems and content effectiveness monitoring and evaluation.
- Issue identification and resolution.
- Develops progress reports and communicates project status to the team and manager.
- Assists with special projects as assigned.
Qualifications
- Diploma or equivalent work experience required.
- Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Knowledge Management.
- Good business English skills (Written and spoken).
Pay Transparency Statement
The monthly base salary range for this position is 6900.00 PLN gross to 9900.00 PLN gross.
Actual compensation will depend on factors such as qualifications skills competencies geographic location and relevant experience. Certain roles may include additional components beyond base salary such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.
Required Experience:
Manager
Key Skills
- System Architecture
- Records Management
- Zendesk
- Customer Support
- Live Chat
- IT Service Management
- ITIL
- Sharepoint
- Metadata
- Knowledge Management
- Intelligence Analysis
- Content Management
About Company
Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure c ... View more
