Customer Implementation Manager (MFD)

Job Req Number: 113386
Time Type: Full Time

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We are looking for a Customer Implementation Manager Public APIs to lead our customer-facing API implementation function. The role has full responsibility for a global team of Business Analysts located in Poland India and Mexico who onboard customers via standard Public APIs engage in the development of new and enrichment of existing APIs and manage developer-facing content in the DSV Developer Portal.

This is a people leadership role where the primary responsibility is to develop individuals build a strong and engaged team and ensure high-quality scalable customer onboarding in close collaboration with business and technical stakeholders.

Your responsibilities:

People Leadership & Team Development

• Line-manage and develop a globally distributed team of Business Analysts
• Build a culture of trust empathy accountability and continuous learning
• Conduct regular 1:1s coaching sessions feedback discussions and development planning
• Support onboarding upskilling and knowledge sharing across regions
• Ensure high engagement motivation and retention
• Manage performance fairly transparently and constructively

Customer Onboarding & Delivery Ownership

• Own team delivery of customer onboarding via standard Public APIs
• Ensure consistent and customer-centric onboarding experiences
• Balance priorities capacity and demand across regions
• Translate roadmap items and business priorities into clear actionable tasks and deliverables for the team
• Act as escalation point for delivery risks priority conflicts and customer issues
  

Developer Portal Content Ownership

• Ensure high-quality accurate and up-to-date content in the DSV Developer Portal
• Cover API documentation onboarding guides and usage standards
• Collaborate closely with Public API Development teams to ensure alignment
• Continuously improve the developer onboarding and self-service experience

Leadership Team Contribution

• Actively contribute as a member of the API & Connectivity Solutions leadership team together with managers and project managers
• Engage in leadership sparring knowledge exchange and joint problem-solving across domains
• Take shared ownership of cross-team initiatives improvements and challenges beyond own team scope
• Contribute to shaping direction priorities and ways of working at department level
• Collaborate closely with peer managers and project managers to ensure alignment transparency and effective execution

Stakeholder Collaboration & Ways of Working

• Collaborate with Public API Development Business Implementation Managers and Commercial teams
• Represent Customer Implementation in cross-functional forums
• Establish consistent standards documentation and ways of working
• Contribute to scaling and improving the standard API onboarding model

Our requirements:

• Minimum 3 years of people management experience
• Proven experience leading global and remote teams
• Experience in customer-facing IT integration API or digital platform environments
• Strong people leadership skills with empathy and emotional intelligence
• Passion for developing individuals and teams
• Excellent communication skills across cultures
• Enjoys leadership collaboration sparring and solving complex challenges together with peers
• Customer-centric mindset with focus on quality and scalability
• Structured proactive and comfortable working in a fast-paced environment

What we offer:

• Employment based on an employment contract along with a comprehensive benefits package
• Training and development programs as well as access to an e-learning platform
• Onboarding program with the support of a dedicated Buddy
• Participation in an annual company-wide integration event
• A work environment based on Scandinavian organizational culture
• Opportunities for growth through our internal program

Benefits:

• Sharing the costs of sports activities
• Private medical care
• Sharing the costs of foreign language classes
• Sharing the costs of professional training & courses
• Life insurance
• Integration events
• Corporate gym
• Corporate sports team
• Coffee / tea
• Parking space for employees
• Extra social benefits
• Holiday funds
• Christmas gifts
• Employee referral program
• Charity initiatives
• Bicycle parking
• Modern and ergonomic office
• Yoga in the office

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

Start here. Go anywhere

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