Service Enablement Solutions Specialist

Auckland - New Zealand

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Department:

Data Analysis

Job Summary

Description

Downer is on an exciting digital transformation journey and were looking for a Service EnablementSolutions Specialist to play a pivotal role in connecting our frontline teams with practical scalable digital solutions that truly work in the field.

This is a role for someone who thrives in operational environments understands how people use technology day-to-day and enjoys translating real-world challenges into intuitive digital solutions.

Why you will enjoy working here Ko te take ka parekareka e koe ki te mahi ki kōnei

Downer is committed to delivering excellence by ensuring our people have the environment and the means to be offer:

Rewarding remuneration including company vehicle and tools of trade
Free access to Marram health care benefits and discounted holiday homes
All the tools of trade you need to do your job
Progression and development programs on offer including our inspiring leaders programme for top performers

Have a look at our other great benefitshere!

The Opportunity Te kōwhiringa

In this highly collaborative and field-oriented position youll spend time embedded with operational teams across New Zealand and Australiaobserving workflows understanding challenges and working hands-on with users. You will then bring these insights back to our digital teams to co-design and deliver solutions that enhance performance uplift user experience and support the wider T&I digital strategy.

Youll act as a bridge between our operations platform teams architects and analystsensuring we deliver digital capabilities that are both technically robust and genuinely helpful for the people who rely on them every day.

Key responsibilities:

Field Engagement & User Collaboration

Work alongside supervisors operational leaders and frontline teams to understand daytoday workflows.
Build trusted relationships to ensure digital solutions reflect real operational needs.
Validate requirements and co-design practical solutions with Digital Service Improvement Analysts.

Solution Design & Technical Enablement

Translate user needs into technical specifications and solution designs.
Develop digital tools integrations and platform enhancements that improve efficiency and performance.
Align solutions to enterprise architecture standards and technology strategies.

Platform Enhancement & Integration

Support enhancement of operational systems applications and data platforms.
Identify and support integration opportunities across tools and platforms.
Collaborate with developers architects and platform owners to deliver scalable digital outcomes.

Technical Support & Implementation

Assist frontline teams with adoption of new digital capabilities.
Troubleshoot technical issues and support rollout activities.
Create documentation training material and support guides.

Continuous Improvement & Innovation

Recommend improvements based on field feedback and digital insights.
Contribute to ongoing optimisation of platform performance and user experience.
Stay up to date on emerging digital technologies to enhance our capability.

Important Skills Nga pūkenga matua
Bachelors degree in IT Computer Science Engineering or equivalent practical experience.

Experience in solution design digital development technical analysis or application development.
Demonstrated ability to translate business requirements into practical technical solutions.
Experience working with field-based or operational teams.
Understanding of platforms such as Microsoft Power Platform SharePoint GIS systems (ideal but not essential).
Experience supporting digital tool implementation in operational environments.

Knowledge & Competencies

Strong understanding of digital platform ecosystems integrations and modern development practices.
Problem-solving capability with an analytical mindset.
Excellent communication and stakeholder engagement skills.
Ability to operate effectively across both technical and operational environments.
Adaptability and confidence working in dynamic real-world field settings.

Our Organisation Ko wai mātou

Want to know more about what it is like to work at Downer Then head to our People Sitehere!

How to apply Me pēhea ki te tono

If this sounds like the opportunity for you click Apply Now to submit your application! The reference number for this role is 730134.

We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement please talk to our team.

Required Experience:

DescriptionDowner is on an exciting digital transformation journey and were looking for a Service EnablementSolutions Specialist to play a pivotal role in connecting our frontline teams with practical scalable digital solutions that truly work in the field.This is a role for someone who thrives in o...