Senior Application Support Engineer – Microsoft Dynamics CRM

Our story

At Alight we believe a companys success starts with its people. At our core we Champion People help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight.

Our Values:

Champion People be empathetic and help create a place where everyone belongs.

Grow with purpose Be inspired by our higher calling of improving lives.

Be Alight act with integrity be real and empower others.

Its why were so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health wealth wellbeing absence management and navigation.

With a comprehensive total rewards package continuing education and training and tremendous potential with a growing global organization Alight is the perfect place to put your passion to work.

Join our team if you Champion People want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at.

Alight is seeking a highly skilled Senior Application Support Engineer to join our Applications Support this role you will support the stability performance and ongoing enhancements of our Microsoft Dynamics CRM platform and related applications. You will be responsible for incident triage root cause analysis service request fulfillment environment maintenance and production support operations.

As a senior member of a talented support team you will ensure high availability and reliability for enterprisegrade CRM solutions developed on Microsoft 365 CRM technologies working across C# SQL Server JavaScript and integrated Microsoft cloud components.

Key Responsibilities

Application Support & Issue Resolution

• Serve as a senior escalation point for production issues within the Microsoft Dynamics CRM environment.

• Perform incident triage troubleshooting debugging and root cause analysis (RCA) across CRM applications and integrations.

• Resolve service requests configuration updates and user inquiries within defined SLAs.

• Maintain system health by monitoring performance availability integrations and dependent services.

Maintenance & Platform Operations

• Support environment maintenance deployments patch cycles release validation and CRM configuration changes.

• Ensure CRM workflows plugins custom pages and automation components operate as expected.

• Work closely with infrastructure and cloud teams to support Azurebased components and integrations.

Enhancements & Continuous Improvement

• Implement small to medium enhancements requested by business stakeholders (e.g. plugins scripts form customizations workflows).

• Identify recurring issues recommend optimizations and drive continuous improvement for CRM operations.

• Participate in Agile delivery activities including backlog grooming planning and estimation when relevant.

Collaboration & CrossFunctional Support

• Partner with development teams product owners and business analysts to support solution enhancements and roadmap items.

• Collaborate with Azure DevOps and IT Operations teams on platform dependencies monitoring performance tuning and deployment activities.

• Document solutions system changes troubleshooting steps and knowledge base articles to improve support maturity.

Skills & Requirements

Technical Expertise

• Strong experience with Microsoft technologies 4.0 C# WCF LINQ Entity Framework WPF.

• Frontend development knowledge: HTML CSS XML JSON jQuery JavaScript frameworks.

• Handson experience with Microsoft Dynamics CRM 2016; cloud-based Dynamics 365 CRM preferred.

• Proficient with Microsoft SQL Server 2012 Entity Framework and SQL/TSQL optimization.

• Familiarity with Azure environments cloud infrastructure and Azure DevOps pipelines.

• Experience with web services including WCF REST APIs and SOAP.

• Working knowledge of ITIL practices; experience with ServiceNow Jira or other ticketing tools.

Professional Competencies

• Strong analytical skills with the ability to troubleshoot complex technical issues under pressure.

• Ability to work effectively in a small team with moderate supervision.

• Excellent written and verbal communication skills.

• Ability to prioritize tasks manage deadlines and handle timecritical situations.

• Familiarity with Agile methodologies is a plus.

Education & Experience

• Bachelors degree in Computer Science MIS or a related technical field or equivalent experience.

• 7 years of handson platform support experience with Microsoft Dynamics CRM.

• 7 years of CRM enhancement experience including plugins custom pages and workflow configurations.

Alight requires all virtual interviews to be conducted on video.

Flexible Working

So that you can be your best at work and home we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and Top 100 Company for Remote Jobs 5 years in a row.

Benefits

We offer programs and plans for a healthy mind body wallet and life because its important our benefits care for the whole person. Options include a variety of health coverage options wellbeing and support programs retirement vacation and sick leave maternity paternity & adoption leave continuing education and training as well as several voluntary benefit options.

By applying for a position with Alight you understand that should you be made an offer it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation education verification employment verification and criminal check search against global sanctions and government watch lists credit check and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued respected and supported. We know that diverse teams are stronger more innovative and more successful.

At Alight we welcome and embrace all individuals regardless of their background and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter more inclusive future.

As part of this commitment Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring reasonable accommodation is needed please contact.

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex race color religion creed national origin ancestry age physical or mental disability medical condition pregnancy marital or domestic partner status citizenship military or veteran status sexual orientation gender gender identity or expression genetic information or any other legally protected characteristics or conduct covered by federal state or local addition we take affirmative action to employ disabled persons disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs practices and observances unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries partners or purchasers of Alight business units.

We offer you a competitive total rewards package continuing education & training and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries partners or purchasers of Alight business units.