Job Description Summary

Job Description

Company Overview

GE Aerospace (NYSE: GE) is a global leader in aerospace propulsion services and integrated systems. Currently it has approximately 44000 in-service commercial aircraft engines worldwide. With a century-long history of innovation and profound industry expertise GE Aerospace is committed to inventing the future of flight lifting people up and bringing them home safely.

Site Overview

For 45 years in China GE Aerospace has committed to developing and investing in Chinas aviation industry with reliable efficient sustainable and outstanding products and services. GE Aerospace and its joint venture CFM have served more than 60 airline customers in the Greater China Region with over 7700 engines in service and nearly 5000 engines on order. We are devoted to the markets quality growth propelled by technological innovation and digitalization. Together with our partners we are shaping a sustainable future of flight that helps the industry reach its carbon-neutral goal for the benefit of us all tomorrow.

Job Description Summary

This role is a Lead Customer Operations Manager for the GEnx product line based in the GEEVES MRO shop responsible for facilitating transactions in producing assembling and delivering replacement / repaired parts and equipment as part of a Services agreement or customer order. This includes activities such as processing transactions managing shop processes material management site operations or warehouse logistics & shipping between customers and MRO shop. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

Job Description

Roles and Responsibilities

• Responsible for the daily coordination of fulfilment issues related to Customer Service Agreements Time and Material Component Repair and Accessory shops. Work closely with the shop to resolve issues represent customers in production meetings and communicate status to the customer. Review business options for impacts on profit for compliance with contracts policies and procedures and for innovative ways to achieve customer satisfaction. Complete customer and internal paperwork. Coordinate shop and/or program reviews and customer visits at the site as necessary.
• Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
• In-depth understanding of key business drivers; uses this understanding to accomplish own -depth understanding of how work of own team integrates with other teams and contributes to the area.
• Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
• A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members

Required Qualifications

• This role requires 3 years experience in Services and/or Customer Operations.
• Bachelors degree from an accredited university or college (or a high school diploma with relevant experience).

Desired Characteristics

• Experience with MRO operations
• Demonstrated technical proficiency
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Ability to lead cross functional and customer / supplier teams
• Strong conflict resolution skills
• Strong influencing skills in a global environment
• Able to communicate with all levels of internal and external customer organizations including upper management

At GE Aerospace we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here you will have the opportunity to work on really cool things with really smart and collaborative people. Together we will mobilize a new era of growth in aerospace and defense. Where others stop we accelerate.

Additional Information