SVP, Servicing
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Job Location:
Pontiac, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
At United Wholesale Mortgage we are the #1 wholesale mortgage lender in the nation. We are driven by innovation operational excellence and an unwavering commitment to our clients and team members. Our Servicing organization plays a critical role in delivering best-in-class experiences throughout the life of the loan while protecting our brand investors and partners. We are seeking a strategic transformational Senior Vice President of Servicing to lead and scale our mortgage servicing operations with a focus on performance compliance technology and people leadership.
WHAT YOU WILL BE DOING
- Provide executive leadership and strategic direction across all Servicing functions including payment processing escrow customer care default loss mitigation investor reporting and compliance
- Develop and execute long-term servicing strategies aligned with enterprise goals and growth projections
- Lead large cross-functional teams with a focus on performance management coaching and leadership development
- Drive operational excellence through data-driven decision-making KPIs automation and continuous improvement initiatives
- Partner with Compliance Legal and Risk teams to ensure adherence to federal state and investor guidelines (Fannie Mae Freddie Mac FHA VA etc.)
- Oversee servicing portfolio performance delinquency management call center metrics and quality assurance standards
- Collaborate with Technology and Innovation teams to enhance servicing systems workflows and digital borrower experiences
- Manage budget forecasting and expense controls across servicing operations
- Serve as a key representative of UWM with investors regulators and executive stakeholders
- Foster a culture aligned with UWMs Be You Here philosophy and high-performance expectations
WHAT WE NEED FROM YOU
- Minimum 7 years of progressive mortgage servicing experience including executive-level leadership
- Minimum 3 years experience in each of the following: payment processing investor reporting and all aspects of non-performing servicing (claims bankruptcy foreclosure collections loss mitigation)
- Deep knowledge of mortgage servicing operations default management regulatory compliance and investor guidelines
- Proven experience leading high-volume servicing teams (1000 team members preferred)
- Demonstrated ability to scale operations in a high-growth environment
- Strong financial acumen with experience managing large operational budgets
- Experience implementing or optimizing servicing platforms and automation tools
- Executive presence with the ability to influence senior stakeholders
- Bachelors degree required; advanced degree preferred
THE PLACE & THE PERKS
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans Its all happening on UWMs campus where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
Its no wonder that out of our six pillars People Are Our Greatest Asset is number one. Its at the very heart of how we treat each other our clients and our community. Whether its providing elite client service or continuously striving to improve our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career youll feel the encouragement and support on day one. No matter your race creed gender age sexual orientation and ethnicity youll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons youll love working here include:
- Paid Time Off (PTO) after just 30 days
- Additional parental and maternity leave benefits after 12 months
- Adoption reimbursement program
- Paid volunteer hours
- Paid training and career development
- Medical dental vision and life insurance
- 401k with employer match
- Mortgage discount and area business discounts
- Free membership to our large state-of-the-art fitness center including exercise classes such as yoga and Zumba various sports leagues and a full-size basketball court
- Wellness area including an in-house primary-care physicians office full-time massage therapist and hair salon
- Gourmet cafeteria featuring homemade breakfast and lunch
- Convenience store featuring healthy grab-and-go snacks
- In-house Starbucks and Dunkin
- Indoor/outdoor café with Wi-Fi
DISCLAIMER
Required Experience:
Senior Exec
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
United Wholesale Mortgage partners with independent mortgage brokers to help them provide unparalleled client experience, best-in-class turn times, and competitive rates
