Sr. Servicing & Loyalty Strategy Associate

Who We Are

Through our service brands Hyundai Motor Finance Genesis Finance and Kia Finance Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai Genesis and Kia customers and dealerships. We provide vehicle financing leasing subscription and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow innovate and diversify we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering philanthropy and the empowerment of our Employee Resource Groups. Together we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay as an employee of HCA you are eligible for:

Medical dental and vision plans with no-cost and low-cost options

Annual employer HSA contribution

401(k) matching and immediate vesting

Vehicle purchase and lease discounts plus monthly vehicle allowances by job level:

o Associate / Sr. Associate: $350

o Manager / Sr. Manager: $600

o Director: $800

o Executive Director: $900

o VP or Above: $1000

100% employer-paid life and disability insurance

No-cost health and wellbeing programs including a gym benefit

Six weeks of paid parental leave

Paid Volunteer Time Off plus a company donation to a charity of your choice

What to Expect

The Sr. Servicing & Loyalty Strategy Associate is responsible for developing and managing servicing data generating performance reports and providing actionable insights to support strategic decision making and enhance the customer experience. This role involves working with data from multiple sources including enterprise data warehouses to produce metrics that track progress against business goals and objectives. A key aspect of the role is identifying potential issues and delivering data-driven recommendations. The Sr. Associate will collaborate closely with cross-functional teams including IT and operations teams to identify opportunities for data pipeline optimization or automation

What You Will Do

1. Data and Reporting Development and Maintenance

Manage data extraction transformation and loading (ETL) processes across servicing platforms and enterprise data warehouses.

Ensure data accuracy consistency and integrity across reporting systems and perform routine data validation and reconciliation to detect anomalies or reporting errors.

Design build and maintain dashboards and reports that track servicing KPIs customer feedback trends and operational performance.

Work with BI tools (e.g. Tableau SQL Python or equivalent) to develop interactive and automated reporting solutions.

2. Performance Monitoring & Analysis

Monitor key performance indicators (KPIs) and overall operational performance to identify risks gaps or inefficiencies.

Raise and escalate concerns to relevant teams when performance issues are detected.

Collaborate with operational teams to analyze performance data identify root causes and support improvements to enhance efficiency and effectiveness.

3. System Enhancement & Collaboration

Work with IT CDO and data engineering teams to identify opportunities for data pipeline optimization or automation.

Support UAT (User Acceptance Testing) for any system changes affecting servicing data or performance reporting.

4. Small-Scale Projects Management

Take ownership of small projects or workstreams from initiation through completion ensuring alignment with project goals and timelines.

Facilitate regular project meeting document minutes and track action items to maintain momentum.

Ensure clear and consistent communication with the project leader or sponsor as well as cross-functional teams.

What You Will Bring

Minimum 4-6 years related work experience in data analytics including SQL and Tableau development. Experience in root cause analysis database development and reporting.

Bachelors degree or equivalent work experience required.

Strong data and report development skills using SQL Tableau and Python.

Strong analytical and problem solving skills with the ability to think strategically about improving customer experience and developing communication plans aligned with business objectives.

Strong data and reporting expertise with solid business understanding.

Proficient skills with Microsoft Office Suite including advanced Excel.

High attention to detail ensuring data accuracy and clear understanding of the factors behind the success or failure of metrics.

Ability to manage requests effectively while balancing priorities and providing excellent customer service.

Strong interpersonal skills including the ability to gain support from multiple stakeholders.

Quick learner with the ability to absorb and retain new concepts and technologies.

Excellent organizational skills and exceptional attention to detail maintaining high productivity and quality standards.

Self-motivated with the ability to follow through on assignments independently and complete tasks and projects on time with minimal supervision.

Work Environment

Employees in this class are subject to extended periods of sitting standing and walking vision to monitor and moderate noise levels. Work is performed in an at home and office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice at or before the point of collection about the categories of personal information to be collected from you the purposes for which your personal information is collected or used and whether that information is sold or shared so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018 as amended as amended by the California Privacy Rights Act of 2020 (CCPA).

If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at .