Manager De Call Center Latam (Specialist)

Step into the innovative world of LG Electronics. As a global leader in technology LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise Lifes Good embodies our commitment to ensuring a happier better life for all.

With a rich history spanning over six decades and a global presence of more than 100 subsidiaries we operate on a truly global scale. Since our establishment in 1958 our dedication to enhancing lives worldwide through innovative products has remained unwavering. Our business domains include Home Appliance & Air Solution Home Entertainment Vehicle Components Solutions and Business Solutions.
Our management philosophy Jeong-do Management embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of Customer-Value Creation and People-Oriented Management these values shape our corporate culture fostering creativity diversity and integrity. At LG we believe in the power of collective wisdom fostering a collaborative work environment.

Join us and become a part of a company that is not just about creating solutions for a better life because at LG Lifes Good.

At LG Electronics Colombia we are looking for a CALL CENTER LATAM MANAGER (SPECIALIST) (Specialist) who will be responsible for coordinating and ensuring LATAM after-sales service through the assigned customer service channels (call center) maintaining the correct levels of customer service throughout LATAM.

What will your main responsibilities be

• Operate the assignment and meet operational and financial KPIs.
• Lead the work team developing a favorable climate for teamwork good communication and openness to generate spaces for dialogue integration suggestions and new challenges.
• Work with the team on strategies to ensure compliance with operational KPIs.
• Prepare the monthly reports and presentations required by the subsidiaries and their management.
• Analyze operational results and make decisions.
• Define training and education requirements.

What do you need for this role

• Professional degree in international relations business administration engineering and/or related fields.
• Minimum of 5 years of experience in LATAM Call Center centralization (essential).
• Knowledge of budget management and financial planning personnel management (call center agents) KPI optimization and performance.
• Ability to work collaboratively with internal teams and adapt to changing environments.
• Advanced proficiency in Excel and Office tools for analysis and monitorin.
• Advanced English skills (minimum C1 essential).

What do we expect from you

We are looking for a professional with a high capacity for collaboration with multidisciplinary teams focused on building effective relationships with internal areas and suppliers. You must have a proactive and positive attitude towards change adapting to new business needs and market dynamics.

What do we offer

• Permanent contract directly with the company.
• Extralegal benefits package.
• Competitive salary.

Are you interested and do you fit the profile We look forward to receiving your application.

All qualified applicants will receive consideration for employment without regard to race color religion sex age gender sexual orientation gender identity national origin disability status as a protected veteran or any characteristic protected by applicable federal state or local law.