Administrative Specialist- 18656

Role:Telehealth Administrative Specialist
Priority Location: LATAM
Working Hours:1:00 PM 9:00 PM US EST
Type of contract: Independent Contractor
Type of job: Remote
Salary range: $1100 to $1800/month
The final offer is at the clients discretion and will depend on the candidates interview result skills and experience.

About the Role: A leading company in the healthcare/telehealth sector is seeking a Virtual Telehealth Administrative Specialist to support daily telehealth operations and ensure a smooth efficient experience for both patients and providers. This role is ideal for someone who is highly organized patient-focused and comfortable with technology with the ability to manage multiple administrative tasks in a fast-paced remote environment. You will play a key role in coordinating referrals onboarding patients scheduling appointments and maintaining clear and consistent communication across all stakeholders.

Key Responsibilities
Patient Onboarding & Referral Processing

• Process new client referrals and accurately enter data into the EHR system
• Schedule patient appointments and send consent forms
• Assist patients with portal setup and required documentation

Telehealth Support

• Guide and train patients on how to use telehealth platforms
• Ensure patients are prepared and able to attend virtual appointments

Scheduling & Coordination

• Manage and fill provider schedules efficiently
• Support providers with care coordination and administrative needs

Communication & Customer Support

• Answer incoming calls professionally and in a timely manner
• Verify caller identity using required authentication steps
• Respond to emails texts chats voicemails and faxes promptly
• Share client engagement updates with referral sources

Medical Records & Administration

• Coordinate with medical record copy services for timely record processing
• Maintain accurate and up-to-date administrative records

Compliance

• Follow company policies and procedures at all times
• Ensure confidentiality and proper handling of patient information

Qualifications & Experience

Required

• 13 years of experience in a similar administrative healthcare or telehealth support role
• Experience working with EHR systems (AdvancedMD is a plus)
• Strong customer service experience with excellent communication skills
• Ability to manage multiple tasks in a remote work environment
• Bilingual in English and Spanish

Nice to have:

• Comfortable using computers telehealth platforms and VOIP systems
• Strong interpersonal skills with patience and empathy
• Highly organized with strong attention to detail