Associate, Customer Service Higher Education

Job Title: Associate Customer Service Higher Education

Description: As an Associate Customer Service Higher Education you will be part of a dedicated international Customer Services team supporting Higher Education customers across the Greater China region. This role exists to deliver a reliable professional and customerfocused service across the endtoend Order to Cash journey while continuously looking for ways to improve the customer experience.

You will wake up each day focused on understanding customer needs resolving enquiries with ownership and working closely with internal partners to ensure smooth service your first six months you will make a clear impact by building trusted relationships supporting effective order management and contributing to service improvements that raise the quality of the customer experience.

What makes this opportunity different is the exposure to endtoend customer service operations within Higher Education combined with the chance to influence how services and processes evolve rather than only responding to issues.

What Youll Own

• Deliver a firstclass reliable and professional customer service experience to Higher Education customers across the region.
• Own and manage customer enquiries across the Order to Cash journey following issues through to resolution even when multiple teams are involved.
• Support service performance monitoring and help identify trends or improvement opportunities that enhance customer satisfaction.
• Build strong collaborative working relationships with Sales teams and internal stakeholders to ensure customer needs are clearly understood and addressed.
• Contribute to accurate data reporting and insights that support continuous improvement initiatives.

About You

You bring experience in a customerfacing or service environment and youre someone who takes pride in delivering a polished and customerfocused experience. Whether its collaborating across teams or managing multiple priorities you thrive in a fastpaced and changing environment.

You communicate clearly and confidently with a range of stakeholders remain calm under pressure and take a proactive approach to problemsolving and continuous improvement.

Essential skills and experience

• Experience working in a customerfacing or service role
• Experience operating in a pressurised or fastmoving environment
• Proven ability to resolve issues and deliver solutions
• Intermediate proficiency in MS Office (Excel PowerPoint etc.)

Desirable

• Exposure to Higher Education or similar servicedriven industries
• Experience supporting customer service or process improvements
• Stakeholder or account coordination experience

What Youll Get

• Exposure to endtoend customer service operations within an international Higher Education environment
• The opportunity to build strong stakeholder management and customer experience skills
• Handson experience with continuous improvement and service excellence initiatives
• A role that directly contributes to delivering an outstanding experience for Higher Education customers

Ready to Make an Impact

Apply now and help deliver exceptional customer experiences for Higher Education customers across the region.