Commercial Service Supervisor
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Job Location:
Raleigh, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Commercial Service Supervisor
Position Summary:
The Commercial Service Supervisor oversees the daily operations of the commercial service department including all service technicians and customer service representatives. This role is responsible for driving operational excellence ensuring safety compliance maintaining customer satisfaction and achieving financial performance goals. The ideal candidate is a hands-on leader who can balance technical expertise customer service and team development in a fast-paced service environment.
Key Responsibilities:
- Lead monthly safety meetings and conduct job site safety inspections as part of a safety team.
- Promote and enforce safe driving and work practices.
- Investigate all injuries and vehicle accidents to determine root causes and implement corrective actions as part of a safety team.
- Plan schedule and manage all service operations to meet established objectives for quality efficiency and profitability.
- Ensure all service technicians are properly trained and current on required certifications.
- Oversee all service order scheduling including after-hours and emergency service calls.
- Maintain order logs open order reports and service material records to ensure timely completion of all service orders.
- Manage service invoicing to ensure accuracy and timeliness.
- Foster a positive team-oriented culture focused on safety accountability and exceptional customer service.
Qualifications:
- Minimum of 35 years of experience in service operations or supervision preferably in the overhead door or loading dock industry.
- Strong leadership communication and organizational skills.
- Proven ability to manage a field service team and drive performance metrics.
- Working knowledge of safety regulations and OSHA compliance.
- Proficient in Microsoft Office and service management software.
- Valid drivers license and clean driving record required.
Why Join Us:
We offer a fast-paced team-driven environment with opportunities for growth competitive pay and comprehensive benefits. This is a key leadership role for someone who takes pride in service excellence team development and operational success.
We are the ASSA ABLOY Group
Our people have made us the global leader in access return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.
As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.
As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.
Required Experience:
Manager
Key Skills
- Business
- Patient Care
- Compliance
- Facility
- Emergency
- Accounting
- HVAC
- Daily Operations
- Direct Supervision
- Professional Development
- Service Management
- Service Operations
- Service Quality
- Payroll
- Service Technician
About Company
ASSA ABLOY är världsledande inom lås- och dörrlösningar som uppfyller krav på trygghet, säkerhet och användarvänlighet – oavsett bransch. Vi tar er säkerhetslösning på största allvar.
