Secretary
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Job Location:
Chambersburg, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary: We are seeking an organized and proactive Experienced Secretary to join our team in the Plumbing/HVAC/Electric industry. This role requires a highly skilled individual with a strong background in office administration excellent communication skills and (preferred but not required) an understanding of the technical aspects of plumbing and HVAC services. The ideal candidate will support the office with day-to-day operations assist in coordinating services maintain accurate records and provide exceptional customer service to clients and contractors.
Key Responsibilities:
- Administrative Support:
- Answer and direct phone calls emails and inquiries related to jobs.
- Manage appointment scheduling and dispatch technicians efficiently.
- Prepare and maintain correspondence reports and documentation including service agreements invoices and contracts.
- Organize and maintain client and project files both electronically and physically.
- Assist in preparing quotes bids and estimates for plumbing/HVAC projects.
- Customer Service:
- Serve as the first point of contact for clients providing them with accurate information about services pricing and scheduling.
- Handle customer complaints or service-related issues with professionalism and ensure timely resolutions.
- Schedule and confirm appointments ensuring proper communication with clients and technicians.
- Office Organization:
- Maintain office supplies and inventory ordering as needed.
- Assist with project tracking ensuring proper documentation is available for current and upcoming jobs.
- Technical Support Coordination:
- Liaise between field technicians and office staff to ensure smooth operations of plumbing/HVAC jobs.
- Ensure that technicians have all the necessary information for their assignments.
- Help track job progress and update clients on service status and timelines.
Required Experience:
Junior IC
Key Skills
- Anti Money Laundering
- Marketing & Sales
- Gas Turbine
- CNC
- Jpa
About Company
C.V. Wenger Inc. is your one stop shop for plumbing, HVAC, electrical, & more in your home or business in Chambersburg, PA. Call us today for a free estimate.
