Information Technologist (IT) I Information Management Officer (IMO)

Information Technologist (IT) I - Information Management Officer (IMO)

DEFTEC delivers mission-critical solutions through skillfully delivered services and innovative products. We are inspired by our clients critical missions and driven to provide the most effective solutions to execute their missions operational challenges and requirements. Our dedicated experienced and talented employees work closely with our clients to ensure the delivery of exceptional services and products.

POSITION OVERVIEW

The Information Technologist (IT) I - Information Management Officer (IMO) supports the United States Army Fires Center of Excellence (USAFCoE) by delivering comprehensive client and desktop support services within a Microsoft Windows-based environment. This role is responsible for managing network registration configuring and maintaining Microsoft Intune accounts troubleshooting hardware and software issues and ensuring compliance with Army cybersecurity standards. The IMO installs and maintains authorized Commercial and Government off-the-shelf applications performs hardware repairs and assists with system imaging and configuration changes. Additional duties include creating technical documentation supporting audiovisual systems in classrooms and providing Tier 1 operational support. The position requires strong problem-solving skills proficiency in Microsoft 365 applications and the ability to communicate technical information clearly to users at all organizational levels. Candidates must hold or obtain a Secret Clearance maintain Computing Environment (CE) certifications and demonstrate expertise in LAN/WAN connectivity security implementation and remote troubleshooting.

JOB RESPONSIBILITIES:

• Provide network registration of client equipment into the current installation software/asset management application.
• Establish new maintain delete and troubleshoot Microsoft Intune accounts/client systems.
• Trouble-shoot and resolve user/client standard application/configuration problems via telephone assistance call remote control and at user locations.
• Maintain local standard operating system and local/standard client application software to current Army configuration service pack patch security fix and virus definition standards.
• Perform troubleshooting to resolve desktop baseline application and E-Mail problems.
• Coordinate standard system image configuration changes with the NEC.
• Provide guidance to desktop services technicians assigned users and peers.
• Install configure and maintain desktop applications.
• Configure Standard Army application systems.
• Install configure and maintain desktop Commercial off-the-shelf (COTS) and Government off-the-shelf (GOTS) authorized client applications.
• Perform commercial hardware repair on computer systems.
• Assist System Administrators with testing of local client applications and security patches.
• Create/update documentation for conventional technical processes (Continuity Books).
• Assist System Administrators with installing/testing of system software or network hardware configurations and coordinate the documentation of all client hardware and software changes to include generating and modifying procedures for the Standard Operating Procedure (SOP)/Users Guide. Use the Army Enterprise Service Desk system to create modify update and resolve new or assigned customer support request incidents.
• Assist in the preparation of technical documentation and configuration change requests.
• Clearly and concisely communicate correct information in response to telephone assistance calls user requests technical questions or when attending meetings as a technical representative to technical and non-technical users at all levels of the command.
• Provide daily on-site operational and sustainment Tier one initial support for installed classroom audiovisual equipment (hardware software and ancillary and associated items of equipment to include networking and TEAMS video conferencing for FCP classrooms.

Required Qualifications:

• Possesses an associates degree in information systems/computer science or technically related degree; OR three (3) years of technically related field experience in desktop support or network administration.
• Contractor personnel required to acquire and maintain a Secret Clearance.
• Must obtain appropriate Computing Environment (CE) training for the operating system(s) and/or security related tools/devices they will support. All training must be maintained throughout the performance of services under this contract.
• A minimum of two (2) years of client support in a Microsoft Windows-based environment. The current Microsoft environment is Windows 11 with Microsoft 365 but the Contractor shall maintain CE training as the command migrates to newer releases.
• Must have experience with providing client support for users on Microsoft Windows network operating systems in a Microsoft Intune environment using applications in Microsoft 365 (including Outlook OneDrive Word PowerPoint Excel OneNote SharePoint Teams Viva Engage and Access).
• Possesses a strong base of experience in troubleshooting and resolving desktop related issues or user problems.
• Knowledgeable in PC imaging connectivity remote printer setup and troubleshooting automated E-Mail systems.
• Has the ability to quickly and accurately diagnose and resolve problems with computer hardware/software from a remote location.
• Has experience in implementing systems security to include managing and issuing passwords establishing user/group accounts and recommending and developing file permission attributes.
• Can clearly and concisely communicate technical information to non-technical users at all levels of the organization.
• Has a good understanding and experience with general connectivity issues in LAN/WAN/Internet environments.
• Possesses effective written verbal and interpersonal communication skills. The Contractor shall have an advanced understanding of Transmission Control Protocol/Internet Protocol.

DEFTEC offers a comprehensive whole-life benefits package that includes medical dental vision holiday paid time off 401K with a match life insurance short/long-term disability and educational reimbursement. The DEFTEC team comprises professionals who make a difference daily in crucial national security missions. Our leadership knows that this happens by employing a diverse team that is well cared for. Our top priority is our employees making DEFTEC an ideal workplace.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Please get in touch with if you require reasonable accommodations.

DEFTEC is a Drug-Free Workplace where post-offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria are met as outlined in our policies.

AAP/EEO Statement

DEFTEC Corp is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any typebased on actual or perceived race color national origin ancestry sex (including pregnancy childbirth breastfeedingand medical conditions related to pregnancy childbirth or breastfeeding)gender gender identity and gender expression religious creeddisability (mental and physical) including HIV and AIDS medical condition (cancer and genetic characteristics ) genetic information age marital status civil union status sexual orientation military and veteran status denial of family and medical care leave arrest record and/or any other characteristic(s) protected by federal state or local law.

This policy applies to all terms of employment includingrecruiting hiring placement promotion termination layoff recall transfer leaves of absence training compensation benefits employee activities and general treatment during employment.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of the activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Required Experience:

Unclear Seniority