Voice & Unified Communications Engineer Architect freelance hybrid, London, UK

London - UK

Monthly Salary: Not Disclosed

Experience Required: 8-10years

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

The organisation operates a complex fragmented voice environment comprising two separate legacy stacks on-premises Cisco CUCM (with differing soft client versions across the two banking entities) BT trading turret platforms and disparate voice recording systems (Redbox and Variant). A planned migration to Cisco WebEx cloud was paused due to inadequate change management planning. This role will define and deliver a rationalised voice and UC target state with particular focus on trading floor voice requirements.

Key responsibilities

Assess the current voice and UC estate across both banking entities: CUCM Cisco Cubes WebEx trading turrets (BT platforms) voice recording (Redbox Variant)
Define a target-state voice architecture aligned to the broader infrastructure transformation
Develop a structured migration plan to Cisco WebEx (or alternative cloud UC platform) incorporating full change management user communications and phased rollout
Ensure integration requirements are fully assessed prior to any migration: voice recording turret integration adjunct services front office workflows
Manage end-user impact and change communications particularly for trading floor users where voice is business-critical
Evaluate and rationalise voice recording platforms ensuring regulatory compliance requirements are met
Work with the network team to ensure QoS connectivity and resilience requirements are addressed in the network design

Requirements

Technical requirements

Cisco Unified Communications Manager (CUCM): design administration and migration

Cisco WebEx (cloud UC): deployment migration from on-premises integration

Cisco Cube (session border controller) configuration and dial plan design

Trading turret platforms: BT ITS or equivalent integration and interoperability

Voice recording platforms: Redbox Verint NICE or equivalent regulatory compliance context

SIP trunking dial plan design and PSTN gateway architecture

QoS for voice and UC across LAN/WAN environments

Understanding of MiFID II / FCA voice recording obligations in financial services

Advantageous

CCNP Collaboration or equivalent
Experience with soft client migration (Java-based to WebEx or Teams)
Knowledge of front office / trading floor communication requirements
Microsoft Teams voice integration experience

Soft skills

Strong project and change management discipline able to design and execute structured migrations with appropriate user engagement
Ability to manage stakeholder expectations across trading floor IT and compliance audiences
Methodical and risk-aware with particular sensitivity to business-critical voice systems

Required Skills:

Cisco Unified Communications (CUCM) Cisco CUBE Cisco WebEx Unified Communications (UC) Voice Architecture VoIP Infrastructure Trading Turrets (BT) Voice Recording Systems (Redbox Verint/Variant) UC Migration Cloud UC Platforms QoS for Voice Voice Network Integration Trading Floor Voice Systems

Required Education:

Key responsibilities

Assess the current voice and UC estate across both banking entities: CUCM Cisco Cubes WebEx trading turrets (BT platforms) voice recording (Redbox Variant)
Define a target-state voice architecture aligned to the broader infrastructure transformation
Develop a structured migration plan to Cisco WebEx (or alternative cloud UC platform) incorporating full change management user communications and phased rollout
Ensure integration requirements are fully assessed prior to any migration: voice recording turret integration adjunct services front office workflows
Manage end-user impact and change communications particularly for trading floor users where voice is business-critical
Evaluate and rationalise voice recording platforms ensuring regulatory compliance requirements are met
Work with the network team to ensure QoS connectivity and resilience requirements are addressed in the network design

Requirements

Technical requirements

Cisco Unified Communications Manager (CUCM): design administration and migration

Cisco WebEx (cloud UC): deployment migration from on-premises integration

Cisco Cube (session border controller) configuration and dial plan design

Trading turret platforms: BT ITS or equivalent integration and interoperability

Voice recording platforms: Redbox Verint NICE or equivalent regulatory compliance context

SIP trunking dial plan design and PSTN gateway architecture

QoS for voice and UC across LAN/WAN environments

Understanding of MiFID II / FCA voice recording obligations in financial services

Advantageous

CCNP Collaboration or equivalent
Experience with soft client migration (Java-based to WebEx or Teams)
Knowledge of front office / trading floor communication requirements
Microsoft Teams voice integration experience

Soft skills

Strong project and change management discipline able to design and execute structured migrations with appropriate user engagement
Ability to manage stakeholder expectations across trading floor IT and compliance audiences
Methodical and risk-aware with particular sensitivity to business-critical voice systems

Required Skills:

Required Education:

Company Industry

IT Services and IT Consulting

Key Skills

Fire Alarm Installation
Account Development
Corporate Risk Management
Electronics Engineering
IOS
Loans

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Voice & Unified Communications Engineer Architect freelance hybrid, London, UK

London - UK

Job Summary

Key responsibilities

Requirements

Technical requirements

Advantageous

Soft skills

Key responsibilities

Requirements

Technical requirements

Advantageous

Soft skills

Company Industry

Key Skills

About Company

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