Senior Digital Customer Success Manager MEE SAP LeanIX (fmd)
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Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.
This position is available for any SAP location in Germany
YOUR FUTURE ROLE
We are looking for an experiencedSeniorDigitalCustomer Success Managertobuild and scale the Digital Customer Success capability for SAPLeanIXin the MEE region.
You will gradually take ownership of a broad customer portfolio and design a scalable digital-first engagement model to drive adoption value realization renewals and expansion. Whileestablishingthe foundation processes and playbooks for the Digital Customer Success motion you will proactively manage a focused set of priority accounts and lead by example in delivering high-impact customer outcomes.
We are looking for a proactive professional to join our amazing highly collaborative team. We pride ourselves on a culture of mutual support where sharing best practices and helping each other win is at the heart of everything we do. You will thrive in this role ifyourepassionate about customer success collaborative by nature and excited to work in a fast-paced digital-first environment.
If you enjoy building structures working strategically while staying hands-on this role is for you.
Your Responsibilities:
Scalable Success Strategy:Design and implement a scalable Customer Success approach for SAPLeanIXmid-market customers in the MEE region
Portfolio Orchestration:Manage a high-scale book of business balancing high-impact 1:1 engagement with scalable success programs
Outcome Engineering: Develop and execute outcome-based success plans that align SAP LeanIX capabilities with customer business goals to drive measurable adoption value realization and predictable renewals
Account Ownership:Own the end-to-end journey for your portfolio serving as a trusted advisor to customers and the definitive internal authority on their needs
Risk Mitigation:Deploy data-driven strategies toidentifyearly churn signals proactively dismantling technical or organizational barriers to success
Product Influence:Act as the Voice of the Customer distilling field insights into actionable feedback for Product and Strategy teams to shape the future roadmap
Growth & Advocacy:Partner with Sales toidentifyexpansion opportunities and cultivate a network of customer advocates to secure references and success stories
YOUR PROFILE
Professional Background: severalyears of experience in Customer Success Consulting or a similar customer-facing role in a high-growth SaaS/IT environment
SaaS Savvy:A solid understanding of Cloud software and subscription-based business models
Consultative Mindset:Exceptional communication and relationship-building skills with the ability to influence and solve problems at all organizational levels
Scale Mastery:Demonstratedability to manage a large volume of accounts and stakeholders efficiently
Advocacy Driven:A genuine drive to build long-term trust and turn successful customers into passionate brand advocates and storytellers
The Plus Factors:Hands-on experience with Enterprise Architecture (EA) IT strategy SAP LeanIX or SAP Cloud ERP is a significant advantage
Future-Ready:A passion for business transformation Artificial Intelligence and a commitment to continuous learning in a fast-evolving tech landscape
Language Skills:Business fluency in both German and English(written and verbal) is essential for success in the MEE region
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 448425 Work Area: Consulting and Professional Services Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: Virtual - Germany#LI-Hybrid
Required Experience:
Manager
Key Skills
- User Interface
- Competitive Analysis
- New Technologies
- Business developments
- Communication
- Content Management System
- Market Research
- Internet
- Youtube
- Digital Assets
- Digital strategy
- Social Channels
- Digital Forensics
- A/B Testing
- Analytics
About Company
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer soluti ... View more
