Customer Care Order Management

InThisRoleYourResponsibilitiesWill Be:

Order Processing & Compliance

• Review and enter customer purchase orders received from Sales/LBP into the ERP system generating internal sales orders accurately and on time with authority to validate details and escalate discrepancies.
• Ensure adherence to local and international trade compliance due diligence requirements and taxation rules; escalate or halt any noncompliant orders.
• Prepare Letters of Credit and requests for guarantees in coordination with Sales and Finance verifying documentation accuracy.
• Process orders in line with finance and technical guidelines with authority to reject incomplete or noncompliant orders.
• Submit order acknowledgments to customers or project management confirming commercial and technical compliance.

Coordination with Factories and Suppliers

• Obtain offers from factories/suppliers as required and review against customer purchase orders for technical compliance and price alignment.
• Generate and issue purchase orders to factories suppliers and Project Management teams.
• Receive acknowledgments from factories and verify order booking accuracy in terms of price delivery quantity and technical specifications.
• Effectively manage customer change orders to support improved financial performance.

Invoicing

• Generate and submit invoices to Customers or Project Management in coordination with Logistics/OM/PM ensuring compliance with revenue recognition guidelines and alignment with the customer purchase order.

Environment Health & Safety (EHS)

• Demonstrate strong HSE leadership by setting the tone for a positive safety culture and driving continuous improvement.

• Ensure effective management of HSSE risks and impacts. Report all hazards incidents and near misses per the MEA Emerson HSE policy.

• Participate in investigations of incidents accidents and near misses when required.

• Complete all assigned HSE trainings and ensure 100% utilization of the Emerson Safety App.

Who You Are:

You partner with others to get work done. You effectively communicate in various settings: one-on-one small and large groups or among diverse styles and position levels. You encourage diverse thinking to promote and nurture innovation. You ask the right questions to accurately analyze situations. You acquire data from multiple and diverse sources when solving problems.

ForThisRoleYouWillNeed:

• Bachelors degree in a businessrelated field or equivalent with a minimum of three years of relevant experience.

• Proficiency in CRM platforms MS Office applications and ERP systems.

• Strong verbal and written communication skills with the ability to multitask and manage competing priorities effectively.

• Knowledge of international logistics including Incoterms payment terms and regional taxation rules (preferred).

• Working Hours: 10:00 AM 7:00 PM.

Preferred Qualifications That Set You Apart:

• Bachelors degree in engineering Science Business or any other stream.

Languages

• English

Our Culture & Commitment to You

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide a variety of medical insurance plans with dental and vision coverage Employee assistance Program 401(k) tuition reimbursement employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.