Architecture Service Lead

Job Title: Workforce Architecture Service Lead

Location- Hyderabad Bangalore and Pune

Purpose of the role

The Global Workforce Architecture Service Lead is accountable for owning managing and enhancing the Global HR Services for Job Architecture Position Management and the emerging Skills service. These services form the foundation of HSBCs Workforce Architecture and are critical enablers of the banks People Strategies including recruitment learning career planning workforce planning and talent development.

This role leads a team to ensure Workforce Architecture products and services are well-governed consistently applied continuously improved and effectively adopted across the organization.

In this role you will:

Workforce Architecture Service Ownership

• Lead team to own manage and maintain the products and services associated with HSBCs Workforce Architecture including Job Architecture Position Management and Skills.
• Create maintain and publish knowledge materials guidance and process documentation relating to Position Management Job Architecture and Skills.
• Provide expert advice and support to Business Managers Job Family Owners and Functional Managers on applying guidance and best practices. Transition new enhancements and service components smoothly into business-as-usual service delivery.

• Act as a consultant to the business offering informed opinions on business challenges and proposals for solutions involving changes to Job Position or Skills products and services.
• Establish and apply governance to ensure consistency quality and effectiveness of review and change management processes.
• Ensure compliance with agreed standards principles and governance frameworks. Provide clarity on the purpose principles and intended usage of Workforce Architecture products and services.

• Identify design and propose enhancements that add value to Workforce Architecture services and enable dependent HR products and services (e.g. EVP Recruitment Learning Career Planning).
• Collaborating with Workforce Architecture Change leads to input into prioritization and delivery of enhancements. Undertake User Acceptance Testing (UAT) and ensure successful deployment of changes.
• Support the development testing and implementation of changes to Workforce Architecture products and services. Manage or coordinate bulk data updates and exception reporting to improve data quality and enable meaningful analysis and insight.
• Proven experience of change management delivery and implementation in complex environments. Experience in solution and process design documentation and continuous improvement.

To be successful you will:

• Understanding of Workforce Architecture and how it enables enhanced Recruitment Learning and Talent Development products and services with experience of 13-18 yrs
• Knowledge of HCM (Human Capital Management) systems including Employee Central (SuccessFactors) HR Direct (ServiceNow) Career Suite (Eightfold/Taleo) and People Insights or equivalent experience in similar HCM platforms.
• Knowledge and experience of Job Architecture (structures purpose and content).
• Understanding of Position Management including position org structures and Position Management within SAP SuccessFactors or similar systems.
• Experience and proficiency in data analysis and visualization using Power BI or similar tools.
• Stakeholder Management: Strong capability in understanding requirements managing expectations and balancing competing priorities.
• Communication & Collaboration: Ability to build rapport connect across teams and clearly articulate messages at all levels.
• Documentation Excellence: Skilled in capturing and presenting information in a range of formats including
• Strong proficiency in data analysis and visualization using MS Excel including formulas pivot tables slicers and references.

achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued respected and opinions count. We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of but not limited to their gender or genetic information sexual orientation ethnicity religion social status medical care leave requirements political affiliation people with disabilities color national origin veteran status etc. We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***