Customer Account Manager – Finished Vehicle & Containerised Freight

Customer Account Manager Finished Vehicle & Containerised Freight

Location: Brisbane

• Be part of a new national service launch for the transportation of automobiles
• Work with one of Australias largest and most trusted freight and logistics providers
• Play a visible role shaping customer experience in a growing business

Aurizon is launching an exciting new finished vehicle land bridge and containerised freight service opening a strategic gateway and reducing transit times for customers importing to Australia and creating new supply chain solutions for automotive and freight customers.

To support this growth we are seeking a Customer Account Manager who thrives at the intersection of sales customer relationships and operational delivery. This role is ideal for someone who enjoys taking a service from contract signature through to successful execution and ongoing performance.

About the Role

As Customer Account Manager you will be the primary point of contact for key customers utilising Aurizons finished vehicle and containerised freight services from when they arrive in Darwin to when they are delivered throughout the country. You will transition customers from sales into live operations ensuring services are launched smoothly performance expectations are met and longterm partnerships are strengthened.

This is a handson role requiring strong collaboration with operations rail road terminals shipping lines and automotive and freight customers.

Key Responsibilities:

• Manage a portfolio of customers using Aurizons finished vehicle services
• Lead the handover from commercial agreements to operational execution ensuring clarity on scope volumes service levels and pricing
• Act as the voice of the customer within Aurizon working closely with operations teams to deliver agreed outcomes
• Coordinate service startups rampups and change management for new and evolving customer requirements
• Monitor service performance resolve issues and proactively identify improvement opportunities
• Build strong trusted relationships with customers across automotive logistics shipping and freight sectors
• Support revenue growth through retention service optimisation and identification of upsell or expansion opportunities
• Prepare customer reporting performance reviews and operational insights
• Ensure compliance with safety commercial and contractual requirements

About You

You are commercially minded operationally curious and confident engaging with customers and internal teams alike. You understand how freight actually moves and how to keep customers informed confident and satisfied when plans change.

Ideally you will bring:

• Experience in account management customer success or salestooperations roles
• Background in trucking logistics rail shipping lines automotive logistics or containerised freight
• Strong understanding of supply chain and transport operations
• Proven ability to manage customer relationships in a complex operational environment
• Confidence coordinating multiple stakeholders and resolving service issues
• Strong communication negotiation and problemsolving skills
• A proactive solutionsfocused mindset
• Ability to work effectively in a fastgrowing evolving service environment

Experience with finished vehicles OEMs ports terminals or intermodal services will be highly regarded.

What we offer you:

At Aurizon we support the development and growth of our employees. With a national portfolio of operations we offer long-term and exciting career opportunities. ss

Some of our benefits include:

• Development and growth opportunities.
• Access to mentoring and development programs.
• Discounts on selected health insurance funds personal travel gyms vehicles and retail brands.
• Parental leave program and super booster.

About Aurizon.

Aurizon is Australias largest rail freight operator and a top 100 ASX company. Each year we deliver more than 250 million tonnes of Australian commodities right across the country. Aurizon is crucial to the Australian economy connecting miners primary producers and industry with international and domestic markets.

Look to Aurizon for a diverse and collaborative culture.

At Aurizon we are proud of our diverse collaborative creative and high-performance culture. We celebrate the contribution of every employee and provide opportunities for career development in a dynamic caring and inclusive work environment.

To learn about us and our company values please visit Experience:

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